Product Manager

1. Own the Product

• Maintain a current, evidence-based view of product health across adoption, usage, customer outcomes, support burden, defects, maintenance needs, UX debt, renewal risk, business performance, and strategic fit.
• Own product roadmap and prioritization within approved strategy, balancing maintenance, customer commitments, growth, quality, modernization, and market expansion.
• Make routine product decisions independently within delegated authority and surface keep, improve, consolidate, migrate, or retire recommendations when evidence warrants.
• Own multiple products where scope and complexity permit, using shared systems and clear priorities to avoid administrative sprawl.

2. Know the Customer, Market & Domain

• Maintain current representative-user evidence sufficient to support material product and roadmap decisions; evidence quality matters more than interview quotas.
• Combine customer feedback, workflow observation, analytics, support signals, implementation evidence, commercial context, and competitive/market information into clear problem definitions and product decisions.
• Build and maintain credible domain expertise for assigned products, including relevant educator workflows, implementation realities, state or market requirements, policy/accountability context, and customer expectations where applicable.
• As products expand, distinguish reusable core capabilities from state-, market-, or customer-specific requirements so growth does not create unnecessary one-off product variants.
• Make explicit what is known, uncertain, assumed, and still needs validation.

3. Build the Right Product

• Translate validated problems and business goals into clear outcomes, requirements, acceptance criteria, dependencies, implementation impacts, and success measures before significant work begins.
• Partner continuously with Product Design and Engineering through discovery, refinement, development, demos, tradeoffs, and clarification so teams can move without unnecessary escalation or rework.
• Maintain and prioritize enhancement, defect, and maintenance work based on customer impact, severity, strategic value, product health, and available capacity.
• Act as the Product SME through QA and release gates: validate intended product behavior, workflows, logic, reporting, calculations, and requirements; clarify expected behavior for Engineering and QA; and determine Product readiness within delegated authority.
• Use shared capabilities and established patterns before requesting one-off solutions.

4. Make the Product Successful

• Own the product sales enablement and training plan, demonstrations, guidance, current materials and effectiveness needed for successful launch and adoption.
• Personally demonstrate and deliver key product training when needed; build repeatable materials and train-the-trainer capability with Sales, Marketing, PD and CS for scaled delivery.
• Serve as an expert product escalation resource for customer-facing teams while avoiding permanent dependency on the PM for routine frontline support.
• Partner with Design, Engineering, Academic/Curriculum, PjM, Product Ops, Marketing, Sales, Customer Success, Implementation, and Support on launch and release readiness while preserving clear decision ownership.
• Validate working product against intended outcomes and representative-user evidence before product acceptance.

5. Own Adoption, Outcomes & Continuous Improvement

• Measure post-launch adoption, quality, customer impact, implementation friction, support burden, retention signals, and unintended consequences; convert learning into roadmap action.
• Understand how assigned products contribute to customer value, retention, growth, market expansion, cost-to-serve, and competitive position.
• Gather and validate customer feedback, prioritize action, communicate decisions back to customers and internal teams, and verify improvements. Address recurring issues through root-cause product decisions and reusable guidance.

6. Increase Product Leverage

• Use Product Operations, PjM support, reusable systems, templates, automation, and AI to increase the scope that can be responsibly owned without reducing decision or evidence quality.
• Use AI for research synthesis, analysis, requirements drafting, competitive/market synthesis, product monitoring, documentation, enablement drafting, and prototype support where reliable; verify outputs against source evidence and retain accountable product judgment.
• Contribute reusable product patterns, evidence, requirements practices, enablement approaches, prompts, and learnings back to the Product organization.

Definition of Success

Required

• Demonstrated ability to translate customer problems and business goals into clear decisions, requirements, and measurable outcomes.
• Strong written and verbal communication, prioritization, cross-functional judgment, and ability to operate with clear decision rights.
• Ability to use customer evidence, product data, support signals, delivery information, and business context to make sound tradeoffs.
• Ability and willingness to develop credible domain expertise and represent assigned products in customer-facing, internal enablement, and cross-functional settings.
• Ability to partner effectively with Engineering through enhancement, defect, QA, acceptance, and release decisions without taking over technical ownership.
• Practical fluency with AI-assisted research, analysis, documentation, prototyping, or workflow automation while retaining human judgment and accountability.
• 4+ years of product-management or closely related digital-product ownership experience, or equivalent demonstrated scope and capability.

Preferred

• K-12 EdTech, SaaS, curriculum, assessment, analytics, multilingual learner, compliance/accountability, or complex workflow experience.
• Experience supporting product launch, implementation, enablement, training, or customer adoption.

• Medical, dental, and vision insurance with multiple plan options
• Company-paid short-term disability, long-term disability, and life insurance
• 401(k) retirement plan
• Paid Time Off (PTO) program
• 10 paid holidays plus 1 floating holiday annually
• Wellness resources and support programs