Product Manager: Vertiv

• Understand and implement Pinnacle strategy and policies in alignment with the Vertiv brand and product/s
  
• Provide product support (PDF Spec Sheets, Web Info, Sales Support, Customer Support-Systems Integrators)
  
• Produce and review reports and target tracking information
  
• Engage with all relevant parties at Pinnacle and subsidiary companies
  
• Ensure product pricing and product positioning is relevant and updated
  
• Assist Sales staff to produce accurate quotations
  
• Assist stakeholders with product codes, pricelists and costing
  
• Maintain price lists on internal systems
  
• Ensure all stakeholders are aligned
  
• Provide pre-sales and post-sales support to Sales teams
  
• Strategically drive sales and orders on active and aging stock
  
• Manage web page product updates
  
• Attend weekly Sales meetings and assist in resolving stock issues
  
• Support the Logistics and Warehouse teams with vendor recalls
  
• Process sales orders and purchase orders on ERP system from local and international suppliers
  
• Assist in the operations and usage of the ‘order managing process’ to maintain service and stock levels
  
• Manage and track rebates and incentives received from suppliers
  
• Liaise with suppliers to procure, receive and utilize promotional funds and materials
  
• Maintain relationships with customers to understand their requirements and incorporate these into the stock forecasting
  
• Facilitate, organize and provide relevant product training internally and to the different branches
  
• Keep up-to-date and continuously improve and develop product knowledge
  

Requirements

• A minimum of five years of working experience in a Product Management environment
  
• A minimum of 3 years’ experience in a Distribution environment
  
• Experience in managing infrastructure or data center-related products
  
• Understanding of power infrastructure solutions, including UPS systems and power distribution
  
• Understanding of racks, enclosures, and physical infrastructure components
  
• Basic knowledge of thermal management and cooling solutions within IT or data center environments
  
• Understanding of logistics, supply chain, and warehouse processes within a distribution environment
  
• Experience working in IT Sales will be an advantage
  
• Retail experience will be advantageous
  
• Commercial acumen with the ability to drive revenue, margin, and market share growth
  
• Experience working in a customer-facing environment with the ability to manage key relationships
  

• Matric with mathematics is essential
  
• Above average administration skills with attention to detail
  
• Excel Spreadsheet knowledge in drawing up and utilizing reports (stock management, product reordering, aging stock, etc.)
  
• Customer service and service quality orientated
  
• Good time management
  
• Negotiation skills
  
• Tactful and diplomatic
  
• Effective communicator - able to liaise and manage communication between various stakeholders
  
• Good written communication
  

• Professional communication skills
  
• Excellent relationship building skills with the ability to collaborate with various stakeholders to achieve success
  
• Ability to complete a task with minimum supervision
  
• Ability to manage stress and work in a high-pressure environment
  
• Analytical thinker and problem solver
  
• Must show initiative and take accountability
  
• Proactive and positive individual
  
• Planning and organizing skills
  
• Self-managed
  
• Attention to detail
  
• High energy levels
  
• Patience
  
• High level of customer service
  
• Must be able to work under pressure as this is a mission critical product set
  

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct
  
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role