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Product Officer

About Zaincash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Responsibilities:

Product Development

    • Support the product lifecycle from requirements gathering to post-launch activities.
    • Assist in defining and enhancing digital payment products, including wallets, transfers, bill payments, and merchant payments.

Requirements & Collaboration

    • Prepare Business Requirement Documents (BRDs), user stories, process flows, and acceptance criteria.
    • Collaborate with business, technology, QA, operations, and compliance teams to support product delivery.
    • Assist in requirement clarification and stakeholder communication.

Testing & Release Support

    • Support the preparation of UAT scenarios and test cases.
    • Participate in UAT and verify product readiness before release.
    • Assist in production deployments and post-release issue tracking.

Customer Experience

    • Support initiatives to improve customer experience and product usability.
    • Work with design and development teams to enhance customer journeys.

Requirements

  • Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
  • Fresh graduate or up to 1 year of experience in product management, business analysis, or digital product development. Internship experience is a plus.
  • Basic understanding of digital payment products and fintech services.
  • Familiarity with Agile methodologies and the product development lifecycle.
  • Ability to collaborate with business, technical, QA, and operations teams.
  • Fluency in Arabic and English (written and verbal).
  • Basic understanding of APIs and system integrations is an advantage.
  • Exposure to UAT and software testing concepts is a plus.
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