Product Operations Analyst

Deskripsi Pekerjaan

Responsibilities

• Be the go-to person for operation & analytics of TPN - Product Operation and drive itself to deliver meaningful impact for the business through comprehensive analysis.
• Execute operational workflows end to end with limited supervision, escalating only the genuinely ambiguous cases
• Document and refine SOPs as you spot friction, leaving each process a little better than you found it
• Build and maintain the recurring reports and dashboards the team relies on to track performance
• Maintain ticketing process, resolution, and SLA, as well as extract valuable insight from submitted cases.
• Continuously learn and update oneself on the latest product and process

Qualification:

• Minimum 2-year of working experience, in Operations, Tech support or related field
• Enthusiastic while also being skeptic about data
• Excellent analytical and problem-solving skills, with great attention to detail and high level of curiosity
• Fast learner who has a good balance between thinking inside and outside the box
• Passionate in process, feature improvement / development, and user experience
• Strong agility in working multiple tasks under pressure and tight timeline in fast-paced environment
• A disciplined and accountable team player, take initiative, and don’t wait to be told that a number looks wrong.
• Leverages AI assistants and data tools to work more efficiently, while maintaining a critical eye to sanity-check and validate outputs
• Good at English (both oral and written)
• Excellent communication and stakeholder’s management.