Product Operations Manager
Job Overview
We are looking for a proactive and analytical Product Operations Manager to oversee and improve the performance of our internal systems, digital platforms, and operational workflows.
This role will work closely with business development, operations, customer service, and engineering teams to identify operational challenges, optimize product processes, and implement practical solutions that improve business efficiency and user experience.
The ideal candidate is a hands-on problem solver who can bridge business requirements with technical solutions and drive continuous product improvements.
Key Responsibilities
Product Operations & Optimization
Manage and optimize internal systems, including CRM, ERP, partner portals, and operational management platforms.
Identify operational challenges and recommend system or workflow improvements.
Monitor product performance, user feedback, and operational data to identify improvement opportunities.
Support product launches, feature enhancements, and system implementation.
Product Development & Coordination
Gather and translate business requirements into clear product specifications and improvement plans.
Work closely with engineering and cross-functional teams to coordinate product development and implementation.
Assist in preparing product requirement documents (PRDs), user flows, and acceptance criteria.
Coordinate user acceptance testing (UAT), troubleshoot system issues, and follow up on product improvements.
Process Improvement & Data Analysis
Analyze operational data and product performance to support business decisions.
Develop and improve SOPs, workflows, and internal processes.
Identify opportunities for automation and AI-driven solutions to improve productivity.
Prepare product performance reports and provide recommendations to management.
Requirements
Diploma or Bachelor's Degree in Business, Information Systems, Product Management, Engineering, or related disciplines.
Minimum 3–5 years of relevant experience in product operations, product management, business analysis, or related roles.
Experience working with CRM, ERP, SaaS platforms, or internal business systems is an advantage.
Strong analytical, problem-solving, and project coordination skills.
Ability to translate business needs into practical product requirements.
Familiarity with PRDs, user flows, UAT, and product development processes.
Good communication and stakeholder management skills.
Interest in AI tools, workflow automation, and technology-driven business solutions.
Self-motivated, organized, and able to work independently and collaboratively.