Product Operations Manager
Posted Updated 3
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Responsibilities:
- Drive operational excellence across product squads by optimizing delivery processes, governance, and documentation.
- Coordinate with card scheme/issuing partner (payment provider).
- Ensure new product initiatives and platform changes are well-defined, compliant, and launch-ready through structured business cases and approval processes.
- Act as a delivery enabler - removing blockers, coordinating stakeholders, and maintaining the documentation and data foundations needed for rapid, high-quality execution.
- Partner with Product Owners, Engineers, and Data Analysts to ensure reliable metrics, dashboards, and insights guide decision-making and prioritisation.
- Track performance post-launch, monitor product stability and adoption, and facilitate continuous improvement through structured feedback loops.
- Lead planning and operational cadences (KPIs, stand ups, retrospectives), maintaining momentum and alignment across teams.
- Identify and implement process improvements that enhance delivery speed, quality, and scalability.
- Drive product strategy by translating operational insights, customer feedback, and market intelligence into future features direction, ensuring delivery execution aligns with strategic priorities and the long-term product vision.
Requirements:
- Degree in STEM or other quantitative fields.
- Minimum 2 years experience in a high performance environment (fintech, consultancy, investment bank, high-growth tech company, etc.).
- Minimum 2 years of experience working with debit cards and payments (SWIFT, SEPA, Faster Payments).
- Experience working with card schemes (Visa, Mastercard).
- Ability to solve complex problems independently.
- Deep empathy for customers and commitment to user-centred design without compromise.
- Strong stakeholder management and communication skills, capable of influencing across functions.
- Data-driven mindset, able to turn insights into actionable improvements.
- Strong ownership mentality – proactive, accountable, and execution-focused approach.
Nice to have:
- Experience building or scaling successful products - particularly financial or data-driven - using analytics, customer feedback, and pragmatic judgment.
- Experience with compliance regulations for card products (onboarding, notifications, restrictions).
- Experience with fraud monitoring for card transactions.
Skills
As published by lever · 9 questions · 1 written answer
Basics
Which location are you applying for?, Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other website, Which age group do you belong to?, How do you describe your race and/or ethnicity?, What is your gender?, Which of the following best describes your sexual orientation?, Do you identify with a religion or belief system?, If yes, which of the following best describes your religion or belief?, Do you consider yourself to have a disability or long-term health condition?, Do you require workplace accommodations?, Do you have primary caregiving responsibilities (children, elderly, or other dependants)?
Short answers (1)
- What are your salary expectations (monthly / gross in USD)?
Pick from a list (7)
- How many years of experience do you have in a similar role?
- Are you based in one of the locations where the role is listed?
- If you answered 'Yes' in the previous question please confirm if you have local and country specific citizenship or the legal right to work?
- Will you require now or in the future Visa sponsorship to work in a location you apply for? optional
- Are you comfortable with a hybrid work model?
- What is your notice period?
- Do you have any relatives or close family members who are currently employed by Capital.com?
Written answers (1)
- *If you answered 'Yes' in the previous question, please provide their name and relationship to you. optional