Product Operations Manager (Ivory Coast)

• Measure the impact of the usage of our solution for our customers
  • Data driven measurement of adoption of our solution, new releases as well as their impact on our customers’ businesses
• Enhance Customer Training, Optimize Onboarding
  • Product ops support onboarding by streamlining the process to ensure a positive customer experience from the get-go.
  • Build video / PDF / other materials to provide quality training and ease the adoption of our applications
  • Identify ways to improve the adoption rate
• Customer Relationship Management
  • Diligently investigate and resolve customer queries, report errors / issues to the product team, do constant follow up with internal teams to ensure customer issues are resolved on priority
  • Assist product managers with detailed requirement documents laid out in alignment with clear and measurable business objectives.
• Standardize Communications - Ensure proper communication and constant adoption of new features / releases done
  • Keeping everyone on the same page - managing the constant requests from sales, support, and other cross-functional teams.
  • Constant on ground visits to ensure product drive
  • Maintain and update documentation on processes, guidelines, and other critical materials
• Testing of new / improved product releases / features
  • Working with the product managers and software testers to ensure new releases are in line with requirements and processes of customers

You will be part of a:

culturally diverse team

aesthetically cool work environment

generally happy workforce

Salary and Benefits:
HMO + other benefits