Product Operations Manager

• The Product Operations Manager will play a pivotal role in ensuring the seamless operation, quality, and success of our products. As a leader in this space, you will be responsible for driving operational excellence, coordinating cross-functional teams, and maintaining a strong focus on customer-centric solutions
• You will lead efforts to identify and resolve product issues, manage post-launch processes, and implement strategic policy and compliance initiatives. This role requires a combination of technical expertise, analytical thinking, and a collaborative mindset to deliver high-impact results while continuously enhancing the user experience
• Work closely with PM’s and internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
• Lead and manage cross-functional efforts to diagnose and prioritize root causes of user/product issues, coordinating closely with stakeholders like product, compliance, and engineering teams to ensure action
• Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled
• Drive policy changes related to compliance, delinquency, and charge-off reporting; maintain detailed documentation and product changelogs for transparency and operational efficiency
• Own the end-to-end product quality across product pods by identifying gaps, influencing prioritization, and driving cross-functional solutions
• Manage product partners and vendors, including onboarding, QA, and SLAs

Benefits

• Health Benefits
• Flexible PTO Policy
• Kickoff Paid Holidays
• Office Lunch & Dinners
• Commuter Benefits
• Commuter Flexible Savings
• 401k Matching
• Fitness Benefit Policy

• 1+ years of experience as a people manager
• Strong project management skills and the ability to align internal and external stakeholders effectively
• 5+ years of experience in B2C Tech, Product, Operations, Consulting, or a fast paced start-up environment
• A track record of running launches and and driving process improvements for long-term operational success
• Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment
• Strategic thinking, and demonstrates ability to communicate long-term product strategy
• Experience managing vendors against SLAs
• We know great candidates sometimes hold back if they don’t meet every qualification listed. If you’re excited about this role and believe you can do the work, we encourage you to apply. We’re looking for capability and trajectory, not a perfect checklist match