Product Owner

• Research the needs, behaviors, and pain points of Merchants/Business Households/Store Owners/Cashiers through product data, customer feedback, operations, and user research.
  
• Coordinate with the Product Manager to identify user problems, product goals, scope, and success metrics before developing features.
  
• Transform business requirements and user problems into customer journeys, user flows, use cases, and end-to-end product solutions.
  
• Work directly with the UI/UX Designer to build wireframes/prototypes and optimize the experience on Mobile App/POS App.
  
• Fully analyze business rules, system flows, exceptions/edge cases, and error states.
  
• Collaborate with the Tech Lead/Developer to assess feasibility, dependencies, and select appropriate solutions balancing User Experience – Business – Technology.
  

• Transform product solutions into clear, implementable Epics, User Stories, Use Cases, and Acceptance Criteria.
  
• Own the Product Backlog, conduct regular refinement, and ensure the backlog is ready for the development team.
  
• Coordinate with the Product Manager to prioritize the backlog based on Product Goals, roadmap, user value, business impact, and effort.
  
• Act as the focal point for clarifying requirements during development; proactively manage dependencies, requirement changes, and scope.
  
• Ensure consistency of the experience across TingTing Merchant App, POS App, and related touchpoints within the Company's Merchant ecosystem.
  

• Work directly with Developers, QA, Designers, and Tech Leads throughout the product development process.
  
• Monitor delivery, proactively identify and resolve blockers and risks; coordinate to make appropriate trade-offs between scope – timeline – quality – user experience.
  
• Review the product during development; coordinate with QA to build important scenarios and conduct UAT before release.
  
• Ensure both functional quality and user experience, especially for success/failure/loading/timeout/retry states and exceptions in payment flows.
  
• Monitor the product after release and coordinate the resolution of production issues affecting the user experience.
  

• Coordinate with the Product Manager to define the metrics to be monitored before release.
  
• Monitor and analyze relevant indicators such as Feature Adoption, Funnel/Conversion, Task Completion, Retention, DAU/WAU/MAU, Error/Crash Rate, Customer Feedback/CSAT/NPS.
  
• Evaluate feature effectiveness after release and proactively propose iterations/improvements.
  
• Use data combined with customer feedback to make decisions and continuously optimize the product.
  

Requirements

• At least 2 years of experience in a Product Owner/Business Analyst position with product ownership experience.
  
• Direct experience in building and developing Mobile Apps, participating throughout the process from problem analysis, solution development, backlog to delivery and release.
  
• Product Thinking and User-centric Mindset; ability to go from User Problem → Solution → Delivery → Measurement → Iteration.
  
• Strong business analysis and systems thinking; able to develop customer journeys, user flows, business flows, use cases, user stories, and acceptance criteria.
  
• Experience working directly with UI/UX Designers, Developers, QA, and technical teams.
  
• Understanding of basic concepts of API, client-server, database, and system integration to coordinate effectively with Tech.
  
• Data-driven mindset, with the ability to use data, product metrics, and customer feedback to evaluate product effectiveness.
  
• Proactive, high ownership, and able to solve problems rather than simply receive requirements.
  

• Experience at Product, Fintech, Payment, Banking, E-commerce, Retail SaaS, POS companies, or platforms with large transaction volumes.
  
• Experience developing products for Merchants/SMEs/Business Households or users at points of sale.
  
• Understanding of Payment operations such as QR, Card Payment, POS, Refund/Void, Installment, Reconciliation.
  
• Experience using Product Analytics tools.
  
• Experience conducting User Research, Usability Testing, or A/B Testing is an advantage.
  
  

Benefits

• Income is negotiable based on capabilities.
  
• Monthly bonuses for outstanding individuals & teams.
  
• Year-end bonuses & spot bonuses based on business results and work performance.
  
• Gifts and bonuses on holidays and Tet.
  
• Salary review every 6 months, recognizing capabilities & contributions appropriately.
  

• Lunch allowance of VND 40,000/day via the internal e-wallet, used directly at Funtime canteen.
  
• Free monthly parking.
  
• Annual health check-ups at hospitals.
  
• Full insurance coverage: Social Insurance, Health Insurance, Unemployment Insurance in accordance with Labor Law.
  
• Premium health insurance (from Lead level and above, with additional support for purchasing coverage for family members).
  

• Year End Party, Summer Trip, Outing, team building twice a year, and regular internal events.
  
• Professional & skills training, with a clear capability development program.
  
• Dynamic working environment with many internal cultural activities.
  
• Physical & mental healthcare clubs: Yoga, football, badminton, etc.