Product Owner, CIS
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Summary
Product Owner for SpryPoint's Customer Information System (CIS): runs the product backlog and roadmap execution for its cloud-native utility customer service/billing platform, facilitating stakeholder discovery, supporting SCRUM sprints, demoing features, and educating users. A B2B product role; utilities industry experience is an asset.
The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
Position Overview
SpryPoint builds fantastic web and mobile applications using cutting-edge technologies. As a Customer Information System (CIS) Product Owner at SpryPoint, you will play a key role in working with our customers and product teams in managing the CIS product backlog to execute the product roadmap. You will also develop expertise in our industry, our products, and our users and play an active role in the education and enablement of our user community.
⚒️ Responsibilities
- Facilitating discovery sessions with both internal and external stakeholders to refine existing product features and uncover new features
- Managing and evaluating product ideas from multiple sources both internal and external
- Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products
- Working closely with a Development Team Lead to ensure the successful delivery of product
- Engaging with Service Delivery on specific project requirements and influencing customer transition timelines
- Supporting the Development team through the SCRUM sprint cycles
- Liaise with Customer Success to identify patterns and trends in customer issues and enhancement requests
- Providing demonstrations of your products to internal and external stakeholders
- New feature education to support user enablement - both internal to the company and external to our customers
- Collaborate on the definition of product management processes and best practices, internal education around processes and best practices
- Collaborate with the Product Manager on the definition of objectives and key results for the CIS product
- Collaborating with the product management team on Quality Management practices through the design, develop and release cycles
- Providing forecasts on when items will be available in the product
- Supporting the sales process for estimating quotable development work
- Collaborating with business development with responses to RFPs and Statement of Work documents
🎯 Qualifications and Competencies
- You are thorough and detail-oriented
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced environment with frequent context switching, shifting priorities, and the ability to prioritize effectively.
- You have a tendency to be positive, creative and curious
- Understanding of system design & analysis
- Strong B2B product and business experience, including working directly with enterprise customers and cross-functional stakeholders
- Experience in the Utilities Industry would be an asset
- You thrive on working closely and collaborating with others whether they be internal to the firm, or directly with our customers
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $800 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
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Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
Skills
As published by lever · 12 questions · 2 written answers
Basics
Which location are you applying for?, Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL
Short answers (1)
- What is your expected salary range for a full-time permanent position at SpryPoint?
Pick from a list (9)
- At SpryPoint, we embrace AI and automation - and we know you do too. Feel free to use AI tools to help with your application and interview prep. We're actually interested in how you leverage them. That said, your application should authentically reflect you - your real experiences, perspective, and voice. We value transparency and trust from day one. We'll personally review your application and conduct live interviews to understand who you really are. If we discover misrepresentation at any stage, we'll remove you from consideration for this and future roles at SpryPoint. optional
- Are you currently located in Canada or the U.S? optional
- What U.S state or Canadian province/territory do you currently live in? optional
- Which time zone are you currently in? optional
- Please select your work authorization below: optional
- How did you learn about the position?
- Do you have experience working with a customer information system (CIS)? optional
- Do you have experience in the utility industry? optional
- How many years of experience do you have as a Product Owner? optional
Written answers (2)
- Why are you interested in joining the team at SpryPoint?
- Is there anything you'd like to clarify about your previous experience, short stints or gaps in your resume? Let us know here! (Our goal is to better understand your story in order to see the full picture. No judgments here—we are guided by our company value of Lead with Kindness to provide each candidate with an equal opportunity to be successful.) optional