Product Owner – Customer Experience, VoC, NPS & CSAT

• Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives.

• Partner with business stakeholders to define customer measurement frameworks and improvement opportunities.

• Translate customer feedback, analytics, and business needs into prioritized features and user stories.

• Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams.

• Monitor customer experience metrics and ensure business outcomes are achieved.

• Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys.