Product Owner - CX/Comms Value Delivery

Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers — we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.

If you want to grow your career whilst finding the right balance between work and life, Vodafone offers the opportunity to help you belong and make a real impact.

Who you are:

An experienced Product Owner with a passion for delivering CX value & outcomes through high-performing Agile teams. You are E2E delivery and customer value focused, highly organised and comfortable operating in complex environments where multiple stakeholders, dependencies and competing priorities exist.

You also bring a passion for great customer experience through quality driven, efficient and fast paced delivery

What you’ll do

The challenge for you:

• Champion Customer Outcomes – You'll ensure customer needs remain at the heart of delivery decisions. Working with stakeholders and delivery teams, you'll help shape solutions that improve experiences, simplify journeys and deliver meaningful improvements.

• Maintain Sprint Delivery Health - You'll ensure the squad operates with a healthy and sustainable Sprint Backlog by supporting backlog readiness, managing work in progress, monitoring delivery performance and proactively addressing blockers, dependencies and delivery risks. You'll use sprint health metrics to help optimise flow, predictability and delivery outcomes.

• Delivery Ownership & Execution – You'll play a key role in ensuring the squad delivers initiatives that create measurable value for customers and the business. Working closely with stakeholders across multiple areas, you'll help translate strategic objectives into deliverable outcomes and ensure value is realised through every release.

• Lead High-Performing Agile Delivery – As the owner of the delivery backlog, you'll provide clear direction and priorities to the squad, ensuring teams have the clarity and support needed to deliver with confidence. You'll facilitate Agile ceremonies, drive collaboration and create an environment where teams can perform at their best.

• Release Readiness & Quality Deployment Management – You'll lead release preparation, readiness and deployment activities, ensuring solutions are delivered safely, efficiently and to a consistently high standard. From planning through to implementation, you'll be responsible for ensuring every release is set up for success.

• Stakeholder & Delivery Coordination – Act as the primary delivery representative for the squad, building strong relationships across key delivery areas (Value Stream & AD), acting as a trusted partner who brings people together around shared goals. Your ability to influence, communicate and drive decisions will be critical to delivering successful, collaborative outcomes.

• Continuously Improve How We Work – You'll help evolve our Agile ways of working by identifying opportunities to improve delivery effectiveness, team performance and the overall experience of working within the squad.

What you need:

• Proven experience as a Product Owner, Delivery Lead or similar Agile delivery role.

• An understanding and interest in Agile and SAFe frameworks.

• Experience managing delivery backlogs and sprint execution.

• Experience coordinating delivery across multiple teams and dependencies.

• Excellent communication, facilitation and influencing skills.

• Strong analytical and problem-solving capabilities.

• Experience using Jira and Agile planning tools.

• A passion for delivering customer and business value through technology and change.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background.

If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply — you may be the right candidate for this role or another opportunity.

What’s in it for you?

The flexibility to work how you perform best, with hybrid ways of working and real focus on work-life balance

A competitive package including salary, bonus and a strong pension to support you now and long-term

‘’Generous’’ flexible benefits allowance, plus access to comprehensive health and wellbeing support

Access to our on-site wellness centre and gym, alongside a wider wellbeing programme

Free mobile plan, device offers and exclusive discounts for you, your family and friends

Market-leading family policies and flexibility to support you at every stage of life

Real opportunities for career growth through learning, development and internal progression

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us.

Through our technology, we empower people — connecting everyone regardless of who they are or where they live — and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community with many different minds, abilities, backgrounds and cultures.

We’re committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe,valued and included.

Vodafone is committed to supporting candidates with disabilities during the recruitment process. If you require any adjustments, please let us know.

Together we can.

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