Product Owner – Digital Financial Services
Description
Job Description
Product & Order Monitoring: Monitor and allocate orders, including tracking order status, handling pending orders, and ensuring timely processing.
SLA & Turnaround Time (TAT): Ensure all operational activities meet established service-level agreements and turnaround-time targets.
Quality Assurance & Compliance: Ensure transactions comply with standard operating procedures (SOPs), internal controls, and applicable policies.
Fraud & Order Handling: Identify and handle fraudulent or suspicious orders, including potential fraud originating from outside established digital channels.
Issue & Escalation Management: Investigate and resolve system, process, and human-related issues, escalating cases to Operations, IT, and Product teams when necessary.
Coaching & Performance Improvement: Provide training and coaching to operational teams, monitor performance, and recommend process improvements.
Product Development & Optimization: Ensure product features and processes align with customer needs, business requirements, and market demand.
Market Research: Conduct market research to identify customer needs, industry trends, and opportunities within the financial services sector.
Data Analysis & Competitive Intelligence: Analyze operational and market data, assess competitor offerings, and identify opportunities for product innovation and improvement.