Product Owner, Digital Platforms
Summary
Flourish Australia, a community mental health organisation, is hiring a Product Owner to lead the vision, roadmap and continuous improvement of its digital platforms (Flourish Connect, Microsoft Fabric reporting, Emplive, TechnologyOne). Day to day: managing backlogs and sprints, governing vendors/MSPs, and overseeing integrations and analytics delivery in an Agile setting.
Flourish Australia has an exciting opportunity for a Product Owner, Digital Platforms to join our Support Hub team at Sydney Olympic Park!
The position available is:
Full-time (76 hours/fortnight)
Working Monday to Friday
Based in Sydney Olympic Park with flexible working from home arrangements available
Attractive salary + 12% Super + Tax-Free Salary Packaging
About the Opportunity
As the Product Owner, Digital Platforms with Flourish Australia, you'll play a key role in shaping and enhancing the digital tools that support our people, services, and communities. You'll lead the vision, roadmap, and ongoing improvement of Flourish Australia's digital platforms, ensuring they are practical, user-friendly, and deliver meaningful value across the organisation.
Working closely with stakeholders across the business, you'll help translate organisational needs into clear priorities and effective digital solutions that improve the employee experience, strengthen service delivery, and support informed decision-making.
A key focus of the role is overseeing the delivery and continuous improvement of platforms such as Flourish Connect, Microsoft Fabric reporting, Emplive, TechnologyOne, and other key business platforms. You'll work closely with the Digital Platforms and Infrastructure Lead to oversee configuration, integration, vendor performance and system reliability to support compliant, connected and data-informed services.
This is an opportunity to make a real impact by driving digital improvements that help our staff work more effectively, support high-quality services, and deliver better outcomes for the people and communities we serve.
About You
We are seeking an experienced professional who will:
Work proactively and collaboratively, contributing to team objectives while operating autonomously when required.
Balance competing priorities, manage stakeholder expectations and meet deadlines.
Demonstrate highly developed interpersonal skills, including the ability to influence staff at all levels and engage respectfully with others.
Analyse user needs, market trends and operational issues to identify practical solutions.
Model and promote a culture of continuous quality improvement, identifying and acting on improvement opportunities.
The Benefits
Attractive salary package commensurate with experience and skills
Generous leave provisions including 17.5% leave loading + 2 additional days of personal leave + Christmas/New Years Gratis Day + Paid Parental Leave
Tax-Free Salary Packaging available up to $15,900
Free parking available on-site through our online booking system
Exclusive Fleet pricing discounts with our preferred automotive supplier
Family-friendly and flexible working conditions
Hybrid work opportunities available to be negotiated with the successful applicant
Comprehensive infrastructure including a laptop, mobile phone and other resources for work purposes
Regular supervision (reflective practice), ongoing 1:1 mentoring and a comprehensive induction program
Employee Assistance Program for confidential wellbeing support
Opportunities for professional development and training
Workplace Community Groups such as our Rainbow Network for LGBTQ+ staff members & allies and YarnUp for Aboriginal and Torres Strait Islander staff members
Employee discounts at 400+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)
Who we are
Flourish Australia is one of Australia’s most experienced community mental health organisations. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.
We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.
Selection Criteria
Essential:
A minimum of 3 years' experience as a Product Owner or Digital Delivery Lead managing backlogs, sprint planning, user stories, and acceptance criteria in Agile or hybrid environments.
Proven track record governing external development partners and MSPs under Managed Service Agreements, holding vendors accountable to sprint commitments, SOWs, and SLAs.
Demonstrated experience maintaining and executing synchronized roadmaps across custom operational platforms, enterprise SaaS, and data environments.
Demonstrated hands-on experience capturing reporting requirements and overseeing dashboard/analytics delivery (specifically within Microsoft Fabric or Power BI).
Practical understanding of front-line and back-office integration flows linking CRM systems, workforce scheduling, and ERP/Finance/Payroll platforms.
Strong interpersonal and negotiation skills, capable of translating complex operational needs into clear vendor specifications and managing expectations across all organisational levels.
Full criteria and position description are available within the application.