Product Owner - Digital

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The Product Owner: Digital supports the delivery, execution, and continuous improvement of M-Pesa digital products and platforms, including mobile applications, digital payment solutions, and process automation initiatives.

The role works closely with the Product Manager: Digital to translate strategic objectives into actionable product execution plans. It ensures alignment between business goals, customer needs, and technology delivery within the fintech ecosystem, driving digital adoption and enhancing customer experience.

Key Responsibilities

• Execute the M-Pesa digital product roadmap, ensuring timely and quality delivery
• Translate business needs into user stories, product backlogs, and actionable requirements
• Drive enhancements to improve customer experience and digital adoption
• Support development and optimization of mobile applications across digital channels
• Participate in the end-to-end product lifecycle, from ideation to post-launch support
• Prepare and maintain key documentation (PDs, BRS, user stories, and functional requirements)
• Collaborate closely with engineering, UX/UI, QA, and cross-functional teams
• Support fintech solutions including wallet services, merchant payments, and integrations
• Engage internal stakeholders and external partners to ensure successful delivery
• Actively participate in Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives)

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Qualifications & Experience

• Bachelor’s degree in Information Technology/Systems, Computer Science, Business, or a related field.

• Minimum of 3+ years’ experience in Product Ownership, Digital Product Management, or a related role.

• Experience working with mobile applications and digital platforms

• Proven experience in fintech, mobile money, or digital payments ecosystems.
• Experience in Agile environments and product development processes.
• Familiarity with project management frameworks.

Key Skills & Competencies

• Strong understanding of mobile app ecosystems and product lifecycle management
• Experience writing user stories, BRS, PDs, and functional documentation
• Familiarity with APIs, system integrations, and digital payment workflows
• Proficiency in tools such as Jira or Azure DevOps
• Excellent stakeholder management and communication skills
• Strong analytical thinking and customer-centric mindset
• Ability to translate strategy into execution