Product Owner - Insurance
About the role
We are hiring a product owner to lead the development and delivery of specific digital servicing capabilities within Prudential's centralized platform, which operates across Asia and Africa. This role is critical to driving customer-centric, scalable, and standardized servicing journeys across diverse markets.
Key responsibilities
Define and manage the product vision and roadmap for servicing initiatives, aligned with strategic priorities, customer feedback, and market research
Own the end-to-end delivery of servicing journeys, ensuring each delivers measurable business benefits
Define and prioritize the capability roadmap based on business impact, customer feedback, and market readiness
Ensure journeys are innovative, intuitive, and aligned with customer needs and expectations
Work closely with country teams to understand operational gaps, regulatory nuances, and share best practices to harmonize and scale capabilities
Drive adoption and optimize straight-through processing (STP) capabilities across all markets, including agent, branch, and call center channels
Collaborate with delivery and data teams to ensure timely, high-quality product releases that meet both business and technical requirements
Collaborate with local markets to understand operational processes, risks, and regulatory nuances, ensuring adherence to governance standards
Identify opportunities for innovation and optimization using data-driven insights and cross-market learnings
Define and monitor OKRs to measure the success, adoption, and value realization of each capability
About you
12+ years' experience in the life insurance or financial services industry, with deep understanding of insurance products, servicing processes, and market dynamics
Strong operational expertise, with hands-on knowledge of servicing workflows, risk controls, and regulatory environments across Asian markets
Proven track record in leading digital transformation and cross-market initiatives, delivering measurable business outcomes
Experience in digital product ownership, capability leadership, or strategic operations roles, ideally across multiple countries
Excellent stakeholder engagement and collaboration skills, with the ability to influence and align diverse market teams
Strong analytical thinking and problem-solving ability, with a focus on data-driven decision-making and continuous improvement
Familiarity with CRM platforms and digital servicing tools, and experience working with delivery and data teams
Agile mindset, with experience in product lifecycle management and backlog prioritization; Agile certification is a plus
Exceptional communication and interpersonal skills, capable of engaging with senior leadership and frontline teams
Bachelor's or Master's degree in relevant field