Product Owner Lead – Claims Modernisation

Salary: $1,000–$1,100 + super per day

PM-Partners group is a specialist Project Management Consultancy. We have a unique way of running projects and providing training and advice, so our clients get the best results with less cost and risk. Each year we deliver over $3B of projects, train over 10,000 people, and help some of Australia’s leading brands improve their PMOs.

Rate: $1,000–$1,100 + super per day

Contract: 12-month contract with view to extend

Location: Sydney, NSW

About the Role

We are seeking an experienced Product Owner Lead to join a global insurer and play a key leadership role within a major Claims Modernisation and Digital Transformation program.

This is a senior product leadership position responsible for translating business strategy, customer needs and operational priorities into clear product visions, roadmaps and deliverable outcomes. You will lead multiple Product Owners, Business SMEs and cross-functional Agile delivery teams to modernise claims capabilities, improve customer and partner experiences, and deliver scalable digital solutions.

The role will work across Claims, Operations, Technology, Digital, Product, Distribution and Business stakeholders, helping shape the future-state claims ecosystem and supporting the transition from legacy processes and platforms to modern, customer-focused capabilities.

Key Responsibilities

• Define and own the product vision, strategy and roadmap for key claims and business capabilities, aligned to customer, operational and strategic objectives.
• Lead product strategy across a large-scale Claims Modernisation program, including the transformation of claims processes, systems, customer journeys and supporting capabilities.
• Translate business goals, customer needs and operational requirements into user-focused products, services and technology solutions.
• Lead and mentor a team of Product Owners and Business SMEs, providing clear direction, prioritisation and support across multiple workstreams.
• Partner with Claims, Operations, Technology, Digital, Product and senior business stakeholders to define priorities and strategic outcomes.
• Own and prioritise product backlogs, ensuring delivery teams are focused on the initiatives that provide the greatest customer, business and operational value.
• Lead Agile cross-functional teams through discovery, design, development, testing, implementation and go-live.
• Drive the modernisation of claims journeys, including opportunities to improve FNOL, claims assessment, decisioning, workflow, customer communications, payments, partner interactions and claims settlement.
• Identify opportunities to simplify and digitise legacy claims processes, improving efficiency, automation, straight-through processing and customer outcomes.
• Develop and manage implementation plans, including delivery milestones, resource capacity, dependencies, risks and budgets.
• Ensure appropriate business readiness, testing, UAT and go-live preparation across product releases and major transformation initiatives.
• Use customer insights, data and operational feedback to continuously improve products, processes and digital experiences.
• Communicate product strategy, delivery progress, risks and outcomes to senior stakeholders through showcases, forums, stand-ups and visual management.
• Build strong relationships across Digital, Innovation, Technology, Claims, Operations, Marketing and broader business functions.
• Champion Agile and product-led ways of working, embedding a culture of continuous improvement, collaboration and value-based prioritisation.
• Support the transition from project-based delivery to sustainable product ownership and continuous product improvement.

Claims Modernisation Focus

The successful candidate will have the opportunity to contribute to a significant transformation of the insurer's claims capability, with a focus on:

• Modernising end-to-end claims customer journeys.
• Digitising and simplifying claims processes and workflows.
• Improving First Notice of Loss (FNOL) and digital claims experiences.
• Identifying opportunities for automation and straight-through processing.
• Improving claims assessment, decisioning and settlement processes.
• Enhancing integration between claims platforms, customer channels, partners and supporting systems.
• Reducing reliance on legacy systems and manual processes.
• Improving claims operational efficiency while delivering better customer outcomes.
• Supporting data-driven decision making across the claims lifecycle.
• Establishing scalable, customer-centric product capabilities for future claims innovation.

About You

You will be an experienced Product Owner Lead, Senior Product Owner, Product Manager or Digital Transformation Lead with a strong track record of delivering complex technology and business transformation initiatives.

You will be comfortable operating at both a strategic and delivery level, with the ability to translate high-level business objectives into actionable product roadmaps and work closely with Agile delivery teams to execute them.

Essential Experience

• Extensive experience in Product Ownership, Product Management or Digital Transformation within complex organisations.
• Proven experience leading multiple Product Owners, Business SMEs and/or cross-functional Agile teams.
• Strong experience defining product vision, strategy, roadmaps and prioritised backlogs.
• Demonstrated experience delivering complex digital or technology transformation initiatives.
• Strong understanding of Agile, Scrum and product-led delivery methodologies.
• Experience working across business and technology environments with multiple senior stakeholders.
• Strong understanding of customer-centric product development and digital experiences.
• Proven ability to manage competing priorities, dependencies, delivery risks and stakeholder expectations.
• Strong communication, influencing, facilitation and stakeholder management skills.

If you feel you meet our selection criteria, please submit your resume to Isaac Ingram at PM-Partners via SEEK application or email isaaci@pm-partners.com.au