Product Owner/Manager - Travel Technology

Role Overview :

We are looking for an experienced Product Owner to lead a B2B hotel booking platform used by Travel Management Companies (TMCs) and travel counsellors. The platform aggregates hotel content from multiple sources - including GDS, global OTAs, and local suppliers - and enables fast, reliable hotel bookings at scale.

This role requires a strong balance of customer empathy, business thinking, product execution, and stakeholder leadership in a complex, integration-heavy environment.

Key Responsibilities :

Product Strategy & Vision :

- Own and articulate a clear product vision and narrative, translating business objectives into a compelling roadmap and execution plan.

- Define and manage short-term and long-term product roadmaps aligned with customer needs, commercial priorities, and technical feasibility.

- Act as the primary product voice for internal and external stakeholders.

Stakeholder & Customer Engagement :

- Engage closely with external customers, partners, and internal stakeholders to understand needs, validate assumptions, and prioritise outcomes.

- Balance competing priorities across business, technology, operations, and compliance.

Delivery & Execution :

- Coordinate all stages of product development ranging from concept and design through release and adoption.

- Own and continuously prioritise the product backlog, ensuring alignment with business value and delivery timelines.

- Work closely with Scrum Masters and engineering teams to plan releases, manage dependencies, and maintain delivery quality.

Platform & Quality Ownership :

- Develop a deep understanding of the existing platform architecture, integrations, and workflows.

- Work with customers and internal stakeholders to identify opportunities to improve scalability, performance, reliability, and usability.

- Find innovative product improvements to improve usability and product performance.

- Drive measurable improvements in product quality, including reduction of defect backlog and prevention of regressions.

- Ensure security, data protection, and compliance requirements are embedded into product design and delivery.

Process & Ways of Working :

- Contribute to the definition and continuous improvement of product development standards, processes, and guidelines within an Agile framework.

- Promote effective collaboration across technology, design, operations, and business teams.

Leadership & People Development :

- Build, mentor, and develop high-performing product and delivery teams.

- Provide regular, clear, and actionable feedback to support individual growth and performance.

- Foster a culture of ownership, accountability, and continuous improvement.

Knowledge, Skills & Experience :

Essential :

- Minimum 8 years of experience in product ownership or product management, with experience in complex, multi-stakeholder platforms.

- Proven experience as a Product Owner or Product Manager in a complex B2B technology environment.

- Strong ability to translate business requirements into product outcomes and executable backlogs.

- Hands-on experience working in Agile / Scrum delivery models.

- Excellent stakeholder management and communication skills, with the ability to influence across levels.

- Strong understanding of non-functional requirements including performance, scalability, security, and reliability.

- Ability to manage multiple priorities and products in parallel.

- Strong analytical and problem-solving skills.

Desirable :

- Experience in the travel technology domain, especially hotel distribution, TMC platforms, GDS, or OTA integrations.

- Exposure to high-availability, integration-heavy platforms and enterprise-scale systems.

- Experience working with globally distributed teams and customers.