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Product Owner Omnisales - Physical Sales Tools

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Summary

Product Owner at Proximus in Brussels who end-to-end owns the tools and journeys used by physical sales channels, defining and driving the roadmap and leading a multidisciplinary squad. Focus is on simple, fast, reliable (AI-guided) sales journeys, sales enablement, and improving speed, quality and adoption.

E2E ownership of the tools and journeys that support our physical sales channels in the sales of our products services. Mission Empower physical sales channels with simple, fast and reliable tools that maximise sales potential and create a seamless customer experience. Roadmap delivery Define and drive the roadmap for physical sales tools and journeys. Prioritise transformation, launches and improvements based on business priorities, sales experience and customer value. Lead a multidisciplinary squad from requirements to production. Sales enablement Make selling easy, confident and efficient. Use tooling, automation, AI and guidance to improve commercial effectiveness. Remove friction, manual work and unnecessary complexity. Simple, fast reliable Design intuitive and ( AI ) guided sales journeys. Improve speed, productivity and order completion time. Increase stability, quality and First Time Right. Voice of the sales user Stay close to physical sales teams and understand their reality. Co-create and validate solutions with users. Turn feedback and data into concrete improvements. E2E ownership Own outcomes, not only the application or backlog. Anticipate dependencies, impacts and risks across Sales, Business, UX, Operations and IT. Challenge unclear ownership and drive issues to resolution. Alignment adoption Align stakeholders around priorities, trade-offs and outcomes. Manage testing, business readiness and launch. Monitor adoption and performance and drive continuous improvement. Sucsess Measures : SALES : VoE, adoption ; SIMPLICITY : User effort, steps, satisfaction ; PERFORMANCE : Load and completion time ; QUALITY : Availability, failures, First Time Right

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