PRODUCT OWNER ON AFTERSALES

Tasks:

• Have business expertise on information systems

• Analyze requests from regions

• Support projects having an impact on the applications under his responsibility

• Provide regular communication to the regions about the systems enhancements

• Analyze requests regarding exchanges between several systems (including some not in its direct

scope)

• Ensure the proper functioning of the systems under his responsibility

• Manage access requests and inform end users with the conditions of access to managed systems

• Check and process users' access requests

• Can intervene on tickets processing when needed

• Check and validate KPI values consistency

• Share KPI with regions

Be the main contact with the process managers in his field and with the IT managers in charge of

the development and maintenance of IT systems

• Consider requests for improvements from users in the regions

• Updating test acceptance specifications if necessary

• Execute User Acceptance Tests of the systems managed at least in the final UAT phase

• Communication, monitoring and traceability of exchanges with ICT Build and RUN (Stellantis ICT

or IT Suppliers) on JIRAS

• Elaboration of media to share in Governance meetings

• Participation in Governance meetings and Obeyas

• Supply of indicators for Jira monitoring

• Preparation of country communications (Projects, developments, corrections of anomalies, …)

• Introduce changes and train regions

• Write/update standards and user guides to retain and share business knowledge (how to)

• Elaborate user administration guides to explain the use, settings, business rules and connections

of the applications on its domain

• Elaborate user guides to explain to end users the use of the applications on its domain (use of a

screen or step, access rights)

• Elaborate a document to explain how to analyze and solve problems or answer to users’

questions for a given subject on its application.

• Update this document for each new case identified

• Archive standards and user guides on business records storage platform (doc info or other)

• Opening of JIRAS (or equivalent) of anomalies or evolution respecting the standard

• Opening on incidents at helpdesk for urgent problems

• Creation and update of ITEM in collaboration with Level 2 & Business Owners

• Define with the tickets processing team (1.6) top 10 issues to be managed on priority regarding

dealers’ feedback

• Prioritize the issues to be corrected according to business impact

• Organize or participate to meetings with ICT teams to push the issues to be corrected with

highest priority

• After production deliveries, identify the existing tickets from dealers that can should solved and

provide the appropriate feedback.

• Can intervene on tickets processing when needed

• KPI PWI to deliver

• Define and set up application admin settings

• Deploy functionalities

• Manage and coordinate test users and dealers

Deliverables & KPIs:

Linked to the systems to manage, the number of deliverables will be defined for a Quarter period.

For example, list of potential deliverables to achieve :

Description Due Time

Animation of workshops Week A

Number of communications done Number & Week defined

Number of JIRAS created and respecting the standard Number & Week defined

Number of ITEMS created Number & Week defined

Number or percentage of tickets associated to Item Number & Week defined

Number of user guide update (including admin guide, how to deal

with issues)

Number & Week defined

Number of JIRA VCO in each release Number & Week defined

Objectives

• KPI1: 100% of documents delivered without delays

Profil

Required profile:

You have at least 4 years of professional experience in the field.

You have a taste for challenge, with a strong taste for analysis and a good spirit of synthesis.

You have a fluent level in French/English.

Location: Casablanca/Rabat