Product Owner - Product Control Model

ABOUT GETNET

Getnet Platforms is part of Santander Payment Solutions and brings together a set of key platforms within Santander’s global payments technology ecosystem. It includes software-as-a-service capabilities across the entire payments value chain, such as account-to-account processing, FX, SWIFT connectivity, fraud management and card processing infrastructure.

It enables financial institutions, non-bank financial institutions (NBFIs) and payment service providers (PSPs) to operate, scale and evolve their payment capabilities across multiple rails, markets and regulatory environments, without the need to rebuild their core systems.

Proven at scale, including within Santander itself, these platforms provide a modular foundation that complements Getnet’s global payment capabilities to support client growth through payments.

WHY JOIN OUR TEAM

If you want to shape the future of financial solutions, this is the place!

At Getnet Platforms, your work connects to something bigger, creating a real impact across global teams and markets for our clients and communities.

Our people are our greatest strength. We combine growth opportunities, strong team connections, and a culture that supports your well-being and sense of belonging, so you can develop, contribute, and feel valued. With flexibility and autonomy built into how we work, you’ll have the space to focus, collaborate, and perform at your best.

Here, your impact matters, your growth is supported, and your experience is designed to help you thrive.

WHAT YOU’LL DO

We are looking for someone who will treat the Product Control Model as a product. You will develop a deep understanding of its users, the operational problems it solves and the value it creates; use data and experimentation to challenge assumptions and identify opportunities; and turn those insights into a clear product vision, measurable goals and an executable roadmap.

You must be comfortable moving between product strategy and hands-on exploration — from communicating the PCM vision to senior stakeholders to using data to investigate a problem, test a hypothesis or build a lightweight proof of concept.

As a Product Owner – Product Control Model, these will be some of the key activities in your day-to-day role:

• Own the Product Control Model as a product: deeply understand its users and their operational problems, articulate its value proposition, define its vision and strategy, and translate these into measurable outcomes, a prioritised roadmap and an executable backlog.

• Partner with Domain Leads to understand operational risks across payment flows and translate monitoring and control needs into reusable PCM capabilities.
• Prioritise the Product Control Model backlog, balancing business priorities, regulatory needs and platform evolution.
• Coordinate the delivery of monitoring capabilities with the Payments Intelligence team, including metrics, detection logic, dashboards, watchers, alerts and operational analytics.

• Drive adoption of the Product Control Model across payment products, providing a consistent framework and reusable capabilities while ensuring individual payment domains retain ownership of their operational controls.

• Collaborate with IT Operations to validate monitoring capabilities, alerts and operational processes before production rollout, while avoiding duplicate monitoring.
• Define and monitor product KPIs, including adoption across payment flows, control implementation coverage and alert quality.
• Translate business and operational problems into clear product requirements and work closely with Product, Engineering and Operations stakeholders to deliver effective solutions.
• Form hypotheses about user needs, monitoring improvements and new PCM capabilities; use data, experimentation and lightweight proofs of concept to validate assumptions before committing to full-scale development.
• Explore how AI and emerging technologies can enhance the PCM, including operational analysis, anomaly investigation, signal correlation, incident support and automation, validating opportunities through rapid experimentation and proofs of concept.
• Create alignment around the PCM by communicating its vision, value proposition, goals, roadmap, priorities, progress and outcomes across Product, Engineering and Operations stakeholders.

WHAT WE’RE LOOKING FOR

We are in search of a Product Owner – Product Control Model to join our team in Madrid, with the following qualifications and background:

Professional Experience

• 6–8+ years of experience as a Product Owner, Product Manager or Technical Product Owner. (Required)
• Proven experience owning technical, data-intensive or platform products, from problem discovery and product strategy through delivery and measurable outcomes. (Required)
• (Required)
• Experience working with Agile software development teams. (Required)
• Strong stakeholder management experience across Product, Engineering and Operations. (Required)
• Experience defining and managing product roadmaps and backlogs. (Required)
• Experience translating business or operational problems into technical solutions. (Required)

Understanding of operationally critical systems, monitoring, observability and operational resilience. (Required)

• Knowledge of payment operations and payment processing. (Preferred)

• Experience with operational monitoring, observability or data products. (Preferred)

• Demonstrated ability to rapidly understand complex business domains, technical architectures and data. (Required)

Languages

• Fluent English. (Required)

Hard Skills

Required

• Product management, including roadmap definition, backlog management and Agile delivery. (Required)
• Understanding of payment operations, operational resilience and observability. (Required)
• Knowledge of dashboards, monitoring, alerting and analytics for data-driven decision making. (Required)
• Jira and Confluence. (Preferred)
• Strong data literacy and hands-on experience using data to explore problems, validate assumptions and make product decisions. Comfortable working with analytics and data tools such as Elasticsearch/Kibana, Python, SQL and/or Spark. (Required)
• Able to independently explore datasets, interpret operational signals and work with data and engineering specialists to turn findings into product capabilities. (Required)
• Experience using experimentation, prototyping or proofs of concept to validate product hypotheses and reduce uncertainty. (Required)

Preferred

• Experience with event-driven architectures, including Kafka/Confluent. (Preferred)
• Experience with data products. (Preferred)

• Experience building or experimenting with AI-enabled products and workflows, including LLMs, AI agents, tool calling, MCP-based integrations or similar technologies. (Preferred)

Soft Skills

Required

• Excellent written and verbal communicator, able to articulate product vision, strategy, goals, roadmap, priorities, decisions and progress clearly to technical and non-technical audiences, including senior stakeholders. (Required)

• Analytical and structured problem-solving skills. (Required)

Decisive and outcome-oriented, comfortable making informed decisions under uncertainty, establishing clear priorities and driving initiatives through to measurable results. (Required)

• Ability to translate operational needs into clear product requirements. (Required)

Preferred

• Ability to influence and drive adoption across multiple teams. (Preferred)

Getnet Platforms is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

OUR OFFER AND BENEFITS

By joining our team, you will enjoy multiple benefits, such as:

• We care for your well-being, so you will have health insurance, life insurance, dental insurance, annual health care, and access to Wellhub.
• We promote flexibility with a hybrid and collaborative model; the selected candidate must be ready to work 60% on-site.
• We aim to boost your growth with access to self-development programs.
• We aim to make your workdays more accessible, so you will have transportation allowance and meal voucher/food voucher.
• Getnet Platforms is part of Santander Group, one of the world’s leading financial groups, with a presence in more than 22 countries.

IT STARTS HERE. TAKE YOUR NEXT PROFESSIONAL STEP

If you’re interested and meet the requirements, apply now or share this opportunity with someone who might be looking for it.