Product Owner (ServiceNow / ITIL)
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Summary
Product Owner for a Finance Forecasting Hub built for an international healthcare organization, improving financial forecasting via data analytics, ML, GenAI and AI-agent solutions. Requires 5 years managing IT products plus ITIL/ITSM governance, change management, and ServiceNow, Google Workspace and Microsoft 365.
The project focuses on developing a Finance Forecasting Hub for an international healthcare organization. The goal is to improve financial forecasting processes using advanced data analytics, Machine Learning, GenAI, and AI agent-based solutions.
- 5 years of commercial experience in managing IT products within a similar position.
- Frameworks & Governance: ITIL / ITSM (Incident/Request/Problem Management), System Risk Assessment (SRA) frameworks, Service Management and Agile (Scrum / Kanban / Scrumban).
- Change Management: Proven hands-on fluency in formal Change Management.
- Identity, Access & Security Tools: Understanding of the Corporate Identity Management concepts.
- Systems & Infrastructure: ServiceNow, Google Workspace, and Microsoft 365.