Product Owner - Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product managers or specialists to ensure they are aligning priorities and creating the vision and roadmap for the product to align with strategic direction for the business or technology domain. Job expectations include ensuring delivery of products that meet the expectations of our clients, including features, security, availability, resiliency, timelines and costs.

This role acts as the Product Owner for operational and risk‑driven work supporting critical Technology Service Management (TSM) on planning, and delivery oversight to ensure commitments are met on time and risks are mitigated effectively.

The role partners closely with technical delivery teams who implement mitigation actions and with TSM leaders who require clear visibility into priorities, progress, delivery risks, and decision points across this portfolio of work.

Responsibilities:

• Generates the vision and roadmap for the product to align with strategic direction for the business or technology domain
• Communicates the product vision and roadmap to stakeholders and the team
• Collaborates with stakeholders to understand their needs and problems
• Prioritizes and creates work for a team, learning to collaborate with cross-functional teams
• Creates, prioritizes and refines stories in the product backlog
• Reviews and accepts stories and makes decisions regarding scope and requirements
• Partners with the team to ensure that optimum value is obtained through technology and through subject-matter expertise of the business

Required Qualifications:

• 5+ years of relevant experience
• Minimum of 5 years of experience as a writing procedures
• Product Owner mindset: Comfortable owning priorities, trade‑offs, and delivery outcomes for a defined portfolio of work
• Agile delivery experience: Hands‑on experience with backlog management, prioritization, and iterative delivery
• Strong ownership and influence: Able to drive outcomes through partnership rather than authority
• Excellent written communication: Able to clearly articulate risk, scope, status, and required leadership actions
• Sound judgment: Knows what to escalate, when to escalate, and what leaders need to know
• High execution discipline: Able to manage high volumes of work across multiple tracking systems in a complex IT environment
• Stakeholder management: Comfortable working with engineers, platform owners, security teams, and senior leaders
• Practical technical awareness: Able to engage credibly with technical teams without performing hands‑on engineering
• Serve as Product Owner for operational and risk‑driven work across ServiceNow, Remedy, and Master Data Hub
• Receive, analyze, and triage incoming risk and operational work from multiple sources (security, continuity planning, audits, application monitoring, etc.)
• Own and maintain a prioritized backlog of risk remediation, operational improvements, and control‑driven initiatives
• Translate incoming work into clear, actionable delivery plans with defined scope, priorities, owners, timelines, and acceptance criteria
• Apply Agile product ownership practices including backlog refinement, prioritization, iteration planning, and dependency management
• Balance risk severity, regulatory urgency, delivery capacity, and platform constraints when making prioritization decisions
• Enforce consistent execution, estimation, and status tracking across teams and tooling, despite differing delivery models
• Actively manage a large portfolio of work, proactively identifying delivery risks, blockers, and cross‑team dependencies
• Challenge weak plans, unclear updates, and unjustified timelines; drive clarity, accountability, and realistic commitments
• Facilitate regular delivery checkpoints (stand‑ups, backlog reviews, status forums) to ensure progress and transparency
• Drive teams toward meeting sprint, milestone, and regulatory commitments while minimizing extensions
• Escalate delivery risks, capacity constraints, and execution issues to technical and TSM leadership when decisions or support are needed
• Prepare concise, product‑level reporting for leadership, including progress, top risks, impediments, trends, and priority shifts

Desired Qualifications:

• Experience in managing governance councils, committees or other leadership bodies
• Experience creating or improving policy, standard, and key indicator design
• Self-starter with ability to handle multiple assignments simultaneously
• Proven ability to quickly learn and understand complex subject matter
• Superb written communication skills, with a keen eye for detail
• ITIL v3 Practitioner or Expert certification, ITIL4 Practitioner or Managing Professional​

Skills:

• Agile Practices
• Analytical Thinking
• Collaboration
• Result Orientation
• Solution Delivery Process
• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Application Development
• Business Acumen
• Data Management
• DevOps Practices
• Financial Management

Minimum Education Requirement: Bachelor’s degree or equivalent work experience.

Shift:

1st shift (United States of America)

Hours Per Week:

40