Product Owner - Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product managers or specialists to ensure they are aligning priorities and creating the vision and roadmap for the product to align with strategic direction for the business or technology domain. Job expectations include ensuring delivery of products that meet the expectations of our clients, including features, security, availability, resiliency, timelines and costs.

This Product Manager will be responsible for product planning and execution throughout the product lifecycle for Voice Emergency Response Products and Services. This role defines reliable, standards-compliant solutions for 911 call routing, location management, emergency call delivery, and interoperability across voice platforms. The key responsibilities will include gathering and prioritizing product and customer requirements, defining the product vision, communicating to the end users, and working closely with engineering, supply chain, marketing, operations and support to ensure financial and customer satisfaction goals are met. This individual must also ensure that critical interactions are maintained with key vendors who are aligned to meet project goals; maintaining relationships with internal vendor management teams to ensure satisfactory contract negotiations. This Product Manager's job also includes ensuring that the product and communication efforts support the company's overall strategy and goals. A key role will involve ensuring smooth execution for critical initiatives, ensuring customer experience is maximized and time to market goals are met for a portfolio of products impacting all business units across a large financial services enterprise.

Responsibilities:

• Generates the vision and roadmap for the product to align with strategic direction for the business or technology domain
• Communicates the product vision and roadmap to stakeholders and the team
• Collaborate with stakeholders to understand their needs and problems
• Prioritizes and creates work for a team, learning to collaborate with cross-functional teams
• Creates, prioritizes and refines stories in the product backlog
• Reviews and accepts stories and makes decisions regarding scope and requirements
• Partners with the team ensure that optimum value is obtained through technology and through subject-matter expertise of the business

Required Qualifications:

• Information Technology professional with 7+ years’ experience
• Experience working in a highly regulated financial institution preferred
• 3-5 years of experience in Product Management

• Strong understanding of product management discipline, including new product development, testing and deployment
• Experience and understanding of regulatory requirements and obligations for retention, supervision and discovery of electronic communication
• Prior experience in a high-volume production environment
• Exceptional executive presentation and communication skills
• Excellent analytical and presentation skills; ability to synthesize complex situations/inputs and communicate it via clear/concise documents, presentations, etc.

• Excellent influencing and problem resolution skills
• Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
• Must have strong leadership skills and qualities which enable you to work with peers and various levels of management
• Excellent organizational skills, including the ability to prioritize work and meet deadlines
• Strong business-centric mindset with ability to use sound business judgment and tailor approach to drive desired business outcomes
• Ability to manage complex priorities simultaneously in a fast-paced, matrixed environment with strong attention to detail and accuracy
• Self-motivation, self-direction, organizational skills and the ability to manage multiple priorities without sacrificing quality or timelines.

• Demonstrated success defining and launching products
• Experience with technology deployment processes

• Experience with Voice Emergency Response Products, E911 / NG911 related regulations and public safety related standards, Voice Access and Telecom infrastructure, and call routing across carrier and enterprise networks a plus.

• Excellent teamwork skills
• Proven ability to influence, negotiate, and drive results with cross-functional teams without formal authority

Desired Qualifications:

• Product Management Certification (preferred)

Skills:

• Agile Practices
• Analytical Thinking
• Collaboration
• Result Orientation
• Solution Delivery Process
• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Application Development
• Business Acumen
• Data Management
• DevOps Practices
• Financial Management

Minimum Education Requirement: Bachelor’s degree or equivalent work experience.

Shift:

1st shift (United States of America)

Hours Per Week:

40