Product Performance Manager

Position Title:
Product Performance Manager
Oglethorpe, GA

Pay Rate:
PL 16
$145,200 – $177,400
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:
Salaried Full-Time

About The Role:
The Product Performance Manager (PPM) ensures a quality management system is established, implemented, and maintained. The PPM is the liaison between our customers’ needs and interpreting those needs to the mill to make sure our customers are satisfied.
The key accountabilities listed below are not to be considered all-inclusive; a team member may be required to perform additional tasks, as directed, based on changing business needs of the company.

Participate in all Quality Calls, Quality Summits, and mill leadership meetings.
Lead Quality System requirements
Lead and assist trials conducted at the mill level
Ensure all customer requirements are being met
Knowledge of Omega & Proficy: how to setup auto disposition, add new PMPs and change specification limits
Responsible for ensuring customers and freight forwarders get the right CoAs per production order, setup new customers in the CoA database or make changes based on AE feedback
Ensure CoAs are uploaded into customer Portals if necessary
Responsible for ensuring the teams use the i-Auditor > 95% YTD for vehicle inspections
Investigate complaints and lead corrective actions to eliminate repeats, act as the face of the mill during quality non-conformances
Report on product performance, quality trends and quality metrics to daily operations, mill leadership and corporate quality and technology managers
Work closely with our Customers, AE’s and Sales, understand how orders are entered, planned and executed to meet the doc-cut dates
Review any quality issues at the mill and communicate internally and externally accordingly
Assist the Quality Manager with CBAs, Best Practice improvements and the QMS Manual Implementation
Make sure existing employees, new-hires, visitors, and contractors receive quality training for customer information on some frequency
Responsible for ensuring new warehouse operators are properly training on customer needs and proper package handling and loading skills
Be the contract coordinator for Product Unit pest control
Assist in High Risk mill audits, customer audits, and FMEA
Provide time of manufacture quality information to CTS representatives on a timely basis
Participate in periodic Quality Summits
Assist in the annual ISO audits and re-certification
Assist the Quality Manager with managing new product development trials at the mill, including developing trial plans with the Quality Manager and coordinating shipments with the warehouse
Responsible for making real time mill quality decisions that will ensure optimum product performance
Responsible for completing the quality summary for the weekly Mill Manager call, monthly quality results summary, the mill Quality Observation Program and reports results to CTS
Participate in monthly customer scorecard calls
Participate in the weekly GCF Quality calls
Work closely with contractor on container quality to ensure no contaminate is sent to our customers
Lead on some frequency a warehouse and package handling audit with external GCF resource
Audit raw material suppliers on some frequency or as necessary
Responsible for creating capital project quality assurance start up plans to protect mill and customers from defective products
Responsible for management of customer on-site visits to include but not limited to development and delivery of presentations and coordinating schedules for internal sales, external customers, and mill participants
Ability to lead/facilitate cross-functional teams to resolve customer quality improvement efforts as well as any troubleshooting efforts
Champion of continuous improvement efforts of products and the customer product experience

Quality Expectations

Ensure an understanding of quality policy and support efforts for a positive customer experience.
Aid in the execution of mill-wide quality efforts as needed to help maintain mill quality standards.

About You: Knowledge, Skills, and Abilities
Minimum

8 years experience, 10 preferred, in a manufacturing lead position in pulp and paper mill(s).
Demonstrated management experience with accountability for safety, people development and performance
Strong written & verbal communication skills; problem solving, negotiation, presentation, and training delivery skills.
Microsoft Office Proficiency

Demonstrated leadership skills including experience with salaried direct reports, combined with technical paper-making knowledge required

Preferred

Bachelor’s degree in science, engineering, or pulp and paper science

Experience working at multiple mills

Six Sigma Black Belt (Yellowbelt minimum – Minitab Experience)

About Global Cellulose Fibers (GCF):
Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our safe, high-quality pulp forms the basis for a wide range of applications like towel and tissue products, diapers, feminine care, incontinence, and other personal care products that promote health and wellness. In addition, our specialty pulp serves as a sustainable raw material used in construction materials, paints, coatings and more. GCF generated $2.8B in revenue in 2024 and has 3,300 employees globally, with nine manufacturing facilities and eight regional offices. Additional information can be found by visiting globalcellulosefibers.com.
Why GCF:
Global Cellulose Fibers promotes employee well-being by providing safe, caring, and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
We’ve Got You Covered:
At Global Cellulose Fibers, our employees are our most important asset and that’s reflected in our benefits package that includes health, welfare, and retirement plans. We are proud to offer a variety of benefits to support our employees and their families, including:

Medical, Dental, Life insurance
Flexible Spending Accounts
Short-term and Long-term Disability
401(k) and Company-funded retirement contributions
Paid Time Off

Physical Location of Position:
Flint River Mill
2449 Stagecoach Rd
Oglethorpe, GA 31068

Global Cellulose Fibers is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Global Cellulose Fibers complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact accommodations@gcfibers.com or (833) 753-3242.