Product Programs Manager - Operations

Position Summary

The Product Programs Manager – Operations manages the daily operations of the Product Programs Department as it relates to inventory, systems, logistics, training, and customer service.

At Girl Scouts of Eastern Missouri, most of our roles work in a hybrid capacity (in office, remote, and/or in the field). Details will be provided during the interview process.

Girl Scouts of Eastern Missouri offers a robust benefit package to full-time employees including health, dental, vision, life insurance, disability, health reimbursement account, flexible spending account, voluntary plans (critical illness, accident, hospital indemnity, cancer, pet insurance, ID theft, and legal protection), a 403(b) retirement plan with company match, paid holidays including a winter break, paid time off, extended illness bank, parental leave, employee assistance program, a hybrid work environment, and more! Put your passion into action with Girl Scouts of Eastern Missouri!

The position is full time with a competitive starting annualized salary of $48,587!

Essential Job Duties

• Work with vendors to ensure that the software abilities are best utilized to meet the Council’s needs.
• Establish, update, and maintain the vendor product program software and provide support to staff and volunteers as necessary regarding the use of systems.
• Develop and implement volunteer training plan, including online modules and in-person resources.
• Create, pull, and maintain reports throughout the programs, providing data and analytics to inform decision-making and strategy.
• Provide a high level of customer service and support to internal and external customers.
• Plan and coordinate the process and logistics for product delivery in collaboration with delivery agents.
• Train and manage cookie cupboard volunteers and assist in the recruitment of new cupboard volunteers.
• Oversee collaboration with Community Troop program to include planning, logistics, and inventory management.
• Serve as a collaborative team member, working to advance the mission of Girl Scouts.
• Perform other duties as required and/or assigned.