Product Quality Engineer
As part of our Product Quality Engineering team, you’ll be deeply involved in testing and validating innovative in-house and third-party hardware and software solutions. This is a unique opportunity to contribute to a dynamic company at the forefront of technology adoption in the real estate and rental industries by ensuring our products meet the highest standards of reliability and performance.
Core Responsibilities
- Execute and maintain comprehensive test plans for smart home devices and related software applications.
- Ensure product and service quality through incoming quality control (IQC) inspections and adherence to established QA best practices.
- Collaborate with manufacturing and production teams to align quality control plans with evolving manufacturing processes.
- Partner with hardware and software development teams to validate new designs and support certification testing.
- Analyze and troubleshoot hardware/software issues; document findings and manage the end-to-end defect reporting lifecycle.
- Log and debug devices using various wireless protocols, including Z-Wave, Matter, 4G/5G LTE, Wi-Fi, and Bluetooth.
- Develop and maintain automated test scripts and tools using Python and Robot Framework to improve test coverage and reporting efficiency.
- Other duties as assigned by Manager
Role Boundaries & Interfaces
- Internal Interfaces: Product Quality Engineering Manager, Hardware/Software Development, Manufacturing, and Production teams.
- External Interfaces: Third-party hardware vendors and certification bodies.
- Decision-Making Authority: Independently identifies and documents critical defects; collaborates with management on quality control plan revisions and automated tool architecture.
- Escalation Points: Recurring manufacturing quality trends or high-priority blockers in the automated test suite should be escalated to the Product Quality Engineering Manager.
Success Metrics / KPIs
- Test Coverage: Continuous improvement and expansion of automated test scripts for new and existing hardware.
- Defect Detection: Efficiency and accuracy in identifying hardware/software issues prior to product release.
- Documentation Quality: Precision and clarity in troubleshooting logs and defect reports that facilitate quick resolution by development teams.
- Protocol Mastery: Successful debugging and monitoring across the full spectrum of supported wireless protocols.
- Automated Efficiency: Quantifiable reduction in manual testing hours through the implementation of automated tools.