PRODUCT QUALITY ENGINEER
Posted Updated
Responsibilities:
- Serve as the primary interface between Customer Service Engineers (CS), Field Application Engineers (FAE), Customers and Product Quality Engineering teams for product quality and performance-related issues.
- Lead and coordinate the resolution of customer-reported quality issues by driving cross-functional teams through the 8D problem-solving, ensuring timely containment, root cause identification, corrective actions, and closure.
- Work closely with FAE and Customer Service teams to understand field issues, gather accurate information and define clear problem statements for investigation and resolution.
- Coordinate with Product Quality Engineering, R&D, Manufacturing, Software, Vision and other engineering teams to investigate issues, develop solutions and implement corrective and preventive actions.
- Track and manage assigned quality issues, ensuring timely execution, effective communication and successful closure of all action items.
- Monitor product quality performance and provide regular updates on open issues, risks and resolution status.
- Support customer visits, audits, qualifications and escalations.
- Travel locally and overseas to support customer escalations and quality investigations when needed.
Requirements:
- Bachelor’s degree or Diploma with minimum of 3-5 years of experience in related field.
- Strong interpersonal and self-management skills.
- Proven background in driving corrective actions (Problem Solving Methods).
- Proficiency with Microsoft Office suite and creating customer facing reports.
- Experience in DFMEA, 8D, root cause analysis and data analytics is a plus.
- Ability to work in a multicultural team and with groups located in other regions like: Singapore, Korea, Philippines, Thailand, Malaysia, Europe and US.
- Ability to communicate complex subjects in simple terms
- Overseas travelling when needed