Product Reliability & Warranty Analysis - Axle & Transmission FLS
Summary
Analyzes warranty claims for truck axles and transmission systems, driving root-cause investigations and validating supplier countermeasures. Coordinates failed-part analysis, prepares technical service bulletins, and leads warranty cost reduction initiatives while ensuring KPI adherence and timely management reporting.
Analysis of warranty claim data for Axles and sub systems.
Review of the supplier's root cause analysis and 8D reports
Countermeasure verification at the supplier's end and monitoring countermeasure effectiveness
Rapid detection and resolution of potential market failures
On-site field assistance for critical failures in both the domestic and export markets
Quick detection of Potential Failures in Market using Warranty Tools
Support for Technical Issue Resolution for Field Failures in Vehicle Aggregates
Coordination for Failed Part Analysis in DPAC Area with PST members
Technical Service Bulletin / Customer Service Guidelines for Critical Field Issues
Knowledge of DTC and support for telematics and connectivity solutions.
Responsible for Supplier Recovery and Warranty Cost topics
Coordinating the tasks with stakeholders for completion and target adherence
Responsible for reporting the emerging trends and preparing reports for management review
Responsible for Month in Services Target Achievement
Target Adherence & Sustenance Establishment for Key Performance Indicators
Maintain the required document as per the standard requirement/defined
Diploma– Mechanical/Automobile Engineering
Strong Computer Basics (MS Office, Online Collaboration Tools)
Automotive Architecture
Manufacturing processes
Vehicle dynamics & Testing
CV Chassis and sub-systems,
Management reports preparation