Product Solution Engineer (3-5 years)
We are seeking a motivated and skilled Product Solution Engineer with 3+ years of experience to join our dynamic team at PhonePe. The ideal candidate will have a strong foundation in production support, troubleshooting, and automation. This role requires a proactive problem-solver who can maintain system stability, automate manual tasks, and effectively bridge the gap between technical operations and business requirements.
Key Responsibilities:
Diagnose, troubleshoot, and fix production software issues efficiently
Develop and own monitoring solutions for both production and non-production environments and applications
Develop smaller complexity features and enhancements in existing stable system components
Adapt installers, shell scripts, and Perl scripts to aggressively automate manual tasks
Provide valuable feedback from customer users to the internal engineering and product teams
Maintain an ongoing record of problem analysis and resolution activity in an on-call tracking system
Required Qualifications:
3 years of relevant professional experience
Proven success working in a fast-paced production support environment
Demonstrated ability to communicate effectively in writing, with a successful track record of responding to and resolving customer issues
Excellent written and oral communication skills
Strong analytical and problem-solving skills
Ability to effectively work and collaborate with cross-functional teams
Possess the ability to understand business problems and provide data, solutions, or information related to business requirements
Technical Skills:
Scripting & Automation: Strong knowledge of scripting languages (e.g., Python, Perl, Shell script) required
Databases: Good exposure to MySQL with the ability to write and understand complex SQL joins
Programming Languages: Experience in any programming language (C++, Java, or RubyOnRails is a strong plus)
Systems: On-call tracking systems and production monitoring solutions
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
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