Product Specialist
Product Specialist
Chatham Parkway Lexus
Position Overview
Chatham Parkway Lexus is looking for a customer-focused Product Specialist to join our team. This role is designed for individuals who enjoy helping people, learning new technology, and creating an exceptional dealership experience without high-pressure sales tactics.
As a Product Specialist, you will serve as a vehicle expert and customer guide — helping guests understand Lexus features, technology, performance, and ownership benefits in a relaxed and transparent environment. Think of the role as similar to an “Apple Store Genius” for luxury automotive customers.
Compensation
- $25/hour fixed hourly pay
- Performance-based bonus opportunities
- Full-time position
What You’ll Do
Customer Experience & Education
- Provide a welcoming, low-pressure experience for every guest
- Educate customers on Lexus vehicles, trim levels, performance, and technology
- Explain infotainment systems, safety features, driver-assist technology, and connectivity options
- Assist customers with pairing phones, setting up technology, and understanding vehicle functions
Vehicle Demonstrations & Test Drives
- Conduct professional walkarounds and in-depth vehicle demonstrations
- Accompany customers on test drives to highlight vehicle features and answer questions
- Help customers compare models and determine the best fit for their lifestyle and needs
Consultative Sales Support
- Build relationships through trust, product knowledge, and outstanding service
- Guide customers through the vehicle selection process without high-pressure closing techniques
- Support the sales team by creating a comfortable and transparent buying experience
Vehicle Delivery
- Deliver sold vehicles to customers
- Ensure customers fully understand vehicle features and operation before leaving the dealership
- Follow up to answer additional questions and reinforce a premium ownership experience
Why Join Chatham Parkway Lexus?
- Modern, customer-focused dealership culture
- No aggressive sales environment
- Competitive hourly compensation with bonus opportunities
- Opportunity to become a Lexus product and technology expert
- Supportive team environment with career growth potential
Ideal Candidate
The ideal Product Specialist is energetic, personable, tech-savvy, and passionate about helping customers feel comfortable and informed throughout the vehicle shopping experience. This is a great opportunity for someone who enjoys education, hospitality, and relationship-building more than traditional commission-only car sales.
To apply, please submit your resume and contact information to Chatham Parkway Lexus.