Product Specialist, Custom Content

The Creative team provides customers with original, relevant, and contemporary visuals. Through an industry-unique combination of consumer research, proprietary data, and three decades of trend reporting experience, the team delivers actionable insights that guide customers to the visual content that connects with consumers. Closely collaborating with our contributor base of photographers, videographers, and illustrators around the world, the team develops market leading, authentic, and differentiated content.

The Role:

Product Specialist liaises with clients to support strategic pre- and post-sales conversations around our Custom Content product for customers in Asia-Pacific.

Who You Are:

You are results-focused and organized, with expert attention to detail, and excellent communications skills. You have a passion for visual content and how it’s used to tell stories.

You love working with clients to manage expectations and solve problems, whether it’s discussing specific, objective metrics or subjective creative concepts. You like a challenge and get a great sense of accomplishment when you build brand new clients into happy, repeat customers.

Your Next Challenge:

Provide end to end support for Getty Images’ Custom Content product, a professional crowd-sourced solution for creating exclusive content at scale.
Pre-sales: Support the discovery process and provide subject matter expertise to drive new business opportunities and our sales teams toward closing new Custom business.
Post-sales: Support customers to get the most value out of the product, from onboarding and familiarizing them with the functionality of our proprietary platform, to managing conversations around creative briefs, as well as monitoring the timing of their contracts to ensure full utilization of the service, client satisfaction and positioning effectively for renewal
Collaborate closely with our Creative content and production teams on brief execution and logistics, working as a liaison between them and our clients
Using our various systems and processes, work with our enterprise sales teams, legal, and finance to seamlessly support delivery of the service

What You’ll Need:

Fluency in Japanese and English is a must (business proficiency level for both)
Experience in account management or customer success roles, or as a SME (subject mater expert)
Strong customer service and communication skills and the ability to build and maintain relationships – internally and externally
Top-notch organizational skills and ability to handle multiple short and long term tasks, managing projects and delivery expectations on tight deadlines
Proficient to advanced computer literacy (MS Office Tools and preferably Salesforce)

This is a fixed term role with an end date of January 31, 2027.

There’s a story in every picture, a narrative in every frame.

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.

Working at Getty Images

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.

Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market.

Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours.

Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL, Other website, What is your age range?, I identify my ethnicity asSelect all that apply, What gender do you identify as?Select all that apply, What is your ability status?Disability is defined as a physical or mental condition that substantially limits major life activity, or history of a condition, including but not limited to blindness, deafness, cancer, diabetes, epilepsy, autism, obsessive compulsive disorder, cerebral palsy, HIV/AIDS, schizophrenia, muscular dystrophy, bipolar disorder, major depression, multiple sclerosis, missing limbs or partially missing limbs, post-traumatic stress disorder, impairments requiring a wheelchair, intellectual disability., What is your ability status?Disability is defined as a physical or mental condition, or history of a condition, including but not limited to blindness, deafness, cancer, diabetes, epilepsy, autism, obsessive compulsive disorder, cerebral palsy, HIV/AIDS, schizophrenia, muscular dystrophy, bipolar disorder, major depression, multiple sclerosis, missing limbs or partially missing limbs, post-traumatic stress disorder, impairments requiring a wheelchair, intellectual disability., What gender do you identify as?, Do you have an impairment that is “long-term” and that, in professional life, hinders your access to, participation in, or advancement in employment?, What is your ability status?Disability is defined as a physical or mental condition that substantially limits major life activity, or history of a condition., What is your ability status?Disability is defined within the meaning of German Social Code IX., What is your ability status?Disability is defined as a total or partial loss of the person’s bodily or mental functions; total or partial loss of a part of the person’s body; the presence in the body of organisms causing disease or illness; the presence in the body of organisms capable of causing disease or illness; the malfunction, malformation or disfigurement of a part of the person’s body; a disorder or malfunction that results in the person learning differently from a person without the disorder or malfunction; or a disorder, illness or disease that affects a person’s thought processes, perception of reality, emotions or judgment or that results in disturbed behaviour, and includes a disability that presently exists, previously existed but no longer exists, may exist in the future or is imputed to a person., What is your ability status?Disability means (a) the total or partial absence of a person’s bodily or mental functions, including the absence of a part of a person’s body; (b) the presence in the body of organisms causing, or likely to cause, chronic disease or illness, (c) the malfunction, malformation or disfigurement of a part of a person’s body, (d) a condition or malfunction which results in a person learning differently from a person without the condition or malfunction, or (e) a condition, illness or disease which affects a person’s thought processes, perception of reality, emotions or judgement or which results in disturbed behaviour., What is your ability status?Disability is defined as a physical or mental impairment which has a substantial or long-term adverse effect on an individual’s ability to carry out normal day to day activities, where “long term” means “has lasted or is likely to last at least 12 months.", What is your ability status?Disabilities include, but are not limited to: Blindness, deafness, autism, cancer, diabetes, epilepsy, cerebral palsy, HIV/AIDS, schizophrenia, muscular dystrophy, bipolar disorder, major depression, multiple sclerosis (MS), missing limbs or partially missing limbs, post-traumatic stress disorder (PTSD), obsessive compulsive disorder, impairments requiring the use of a wheelchair or intellectual disability., What is your ability status?Disability is defined as a physical or mental condition that substantially limits major life activity, or history of a condition, including but not limited to blindness, deafness, cancer, diabetes, epilepsy, autism, obsessive compulsive disorder, cerebral palsy, schizophrenia, muscular dystrophy, bipolar disorder, major depression, multiple sclerosis, missing limbs or partially missing limbs, post-traumatic stress disorder, impairments requiring a wheelchair, intellectual disability.

Level of English language (Spoken) choose one · optional
Level of English language (Written) choose one · optional
Level of Japanese Language (Spoken) choose one · optional
Level of Japanese Language (Written) choose one · optional
Share your salary expectations
How did you hear about Getty Images? yes / no · optional
How did you hear about us? (if not listed above) written answer · optional
Have you previously been employed by or contracted to Getty Images, iStock, Unsplash, or Motorsport Images? choose one
What are your pronouns? (Example: She/Her, They/Them, He/Him, She/They, Etc.) optional
Current Location (City, State/Country) written answer
Do you have an active non-compete agreement with a current or former employer that includes Getty Images, iStock, or Unsplash? choose one
If yes, can you share the end date of this agreement? optional
I hereby certify that all the information provided in this application is accurate and truthful to the best of my knowledge. I understand that any misrepresentation or omission of facts may result in disqualification from consideration or termination of employment if discovered after hiring. choose one

Product Specialist, Custom Content

The Role:

Who You Are:

Your Next Challenge:

What You’ll Need:

What this application asks

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