Product Specialist (HVAC)
Summary
This position is for a seasoned professional who responds to customer calls, troubleshoots complex customer issues, provides training to customers, and performs complex data analysis. Provides guidance to less experienced team members and makes changes to daily work procedures to ensure high levels of performance.
Job Description
Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed.
Acquires in depth technical product and service knowledge.
Gathers, summarizes and analyzes data to ensure continous improvement activities are identified. Presents information to managers.
Proficient in handling customer matters to ensure the more complex issues are escalated to the appropriate level of management for solution decisions.
Advises lower-level team members with routine/more complex tasks to complete work tasks in time.
May resolve technical problems in a call center/help desk environment or through customer escalation.
Role Responsibilities:
Product Portfolio Management
Drive activity for Market Intelligence
Role Purpose:
Sales Enablement & Growth
G2M Product Strategy
Minimum Requirements:
- Degree in Business, Marketing, Engineering, or related discipline.
- 3-7 years of experience in Product Management, Product Marketing, Category Management, or Business Development.
- Experience in B2B, industrial, HVAC, aftermarket, distribution, or manufacturing environments preferred.
- Strong analytical, commercial, and stakeholder management skills.