Product Specialist, Legacy Data Churn Management

FUNCTIONAL DUTIES & RESPONSIBILITIES

Owns and drives churn mitigation and retention programs for the legacy data portfolio through proactive customer engagement and structured migration to Managed SD-WAN or Hybrid networking set-up
Identifies at-risk accounts and executes targeted retention, recovery, and migration strategies to protect and sustain revenue
Leads legacy data transformation programs, including migration from MPLS services to Managed SD-WAN in coordination with Sales, Pre-Sales, Network Operations and Delivery teams
Develops retention offers, bundled solutions, and commercial strategies to defend at-risk revenue and improve customer retention
Tracks and reports performance including churn, retention, migration conversion, and revenue recovery metrics

TECHNICAL

Legacy data services — Leased Line, MPLS, ATM, Frame Relay
SD-WAN as migration target — productization, commercial structures, transition methodology
Customer analytics — at-risk account identification, churn modeling, consumption analysis
Retention program design — playbooks, save offers, executive engagement
Reporting — churn dashboards, save-rate tracking, migration funnels

QUALIFICATIONS

EDUCATION

Bachelor's degree in Engineering, Business, Information Technology, or any related course.

WORK EXPERIENCE

At least 5 years of experience in data connectivity product management, customer retention, loyalty programs, lifecycle management, or enterprise sales within telecommunications, technology, or customer-centric industries
Direct exposure to legacy data services and SD-WAN strongly preferred
SD-WAN, Cisco, or Fortinet certifications preferred

See also