Product Specialist – Sales Engineering

Job Description

Product Specialist – Sales Engineering (North America)

Are you a scientist who loves technology, research and helping others solve complex problems? Do you want to apply your scientific expertise beyond the lab, helping researchers in academia and industry find the right solution for their work?

iMotions is a biometric research software company that lets human behavior researchers integrate a variety of neuroscience-based channels, such as eye tracking, facial expressions, EEG, GSR, ECG, EMG and fNIRS, into one synchronized platform. Founded in Copenhagen in 2005 and part of the Smart Eye Group, iMotions works with leading universities, research institutions and commercial organizations worldwide. We are growing in North America and looking for a Product Specialist with a sales engineering focus, based in Boston, Massachusetts, USA.

As a Product Specialist, you will be the scientific and technical expert in our sales process. You will turn prospects’ research questions into practical iMotions solutions and show them, through tailored demos and consultation, how our platform supports their work. This is a unique, hybrid role that combines scientific research, technology, education and business.

The Role

Reporting directly to the iMotions North America VP of Sales in Boston, this role balances deep scientific expertise with a strong commercial mindset. You will partner with Account Executives from first conversation to close, owning the technical and scientific side of each opportunity. You will also work closely with Marketing, Customer Success and Product Management.

A key part of this role is moving easily between scientific and commercial conversations. You will be as comfortable discussing experimental controls and signal quality with a university professor as you are showing a corporate UX, marketing or innovation team how biometric data answers their business questions.

Responsibilities

• Product & Research Expertise: Develop comprehensive expertise in the iMotions research platforms, the biosensor technologies they integrate, and our hardware solutions.
• Scientific Sales Engineering: Partner with Account Executives to understand prospects’ research goals, methodological requirements and technical constraints, and act as the technical lead on opportunities through to close.
• Tailored Demonstrations: Design and deliver software and hardware demos, virtually and in person, showing how iMotions supports each prospect’s specific research application.
• Solution Design & Feasibility: Assess the technical feasibility of proposed studies and recommend the right configuration of software, sensors and workflows. Support technical questions in proposals, quotes and grant applications.
• Dual-Sector Consultation:
  • Academic: Advise researchers on experimental design, biosensor selection, multimodal data collection, synchronization and analysis for peer-review-ready studies.
  • Commercial: Help corporate teams (UX, marketing, pharma, automotive, human factors) apply biometric data to business challenges.
• Client Education & Handover: Deliver training, workshops and iMotions Academies, and work with Customer Success so new clients are set up for success after purchase.
• Applied Research & Product Feedback: Run technical tests, validation and proof-of-concept studies on new hardware integrations, features and applications. Turn prospect and client feedback into product improvement opportunities for Product Management.
• Scientific Thought Leadership: Represent iMotions at conferences, academic events and workshops, and create credible content such as webinars, articles, whitepapers and sample studies with Marketing.
  

Desired Skills and Experience

• Education: Master’s degree or PhD in neuroscience, psychology, biomedical engineering, cognitive science, physiology, human factors, computer science or a related field.
• Domain Expertise: Hands-on research experience in experimental design, data collection, analysis and interpretation, plus familiarity with one or more measurement technologies such as eye tracking, EEG, ECG, EMG, EDA/GSR, facial expression analysis, fNIRS or motion capture. Multimodal research experience is a plus.
• Sales Engineering Mindset: Interest in a client-facing, commercial role. Experience in sales engineering, technical sales or scientific consultation is preferred but not required.
• Communication & Versatility: Excellent English communication skills, with the ability to explain technical concepts clearly to specialists and non-specialists and to adapt your approach for academic and commercial audiences.
• Technical Skills (preferred): Signal processing, time-series or statistical analysis; Python, R or MATLAB; and familiarity with APIs, SDKs or Lab Streaming Layer (LSL).
• iMotions Experience: Prior experience with iMotions is preferred.
• Adaptability: A proactive, self-starter mentality, able to manage multiple opportunities, learn new technologies quickly and troubleshoot complex research workflows.
• Travel: Willingness to travel within North America and internationally as needed, about 10–20% of the time.
• Work Authorization: Candidates must currently be located in the United States. Visa sponsorship may be considered for candidates already in the US.

What We Offer

We’re a Danish company with deep roots in Boston, which means you’ll join a team that’s curious about the world and the people in it. Here’s what comes with that:

• A Global Community: Join an international team that values curiosity, collaboration, and different perspectives. We believe the best ideas come from people with different backgrounds, experiences, and ways of thinking. We are proud to be an Equal Opportunity Employer and welcome applicants of all backgrounds, experiences, and identities.
• Meaningful Work: Help researchers, innovators, and Fortune 500 companies better understand human behavior through technology that makes a real impact across science, healthcare, product development, and beyond.
• Good People, Great Job: You’ll join a team of welcoming colleagues who are deeply passionate about what we do. We support one another both as teammates and people, we celebrate each other’s successes, and genuinely enjoy working together.
• Flexibility That Fits Real Life: Life doesn’t stop when work starts. We offer flexibility and trust so you can do your best work while taking care of what matters outside the office.
• Comprehensive Health Coverage: Medical, dental, and vision insurance with a 90% company contribution toward our standard plans.
• Generous Time Off: Four weeks of vacation, five personal days, twelve paid holidays, and sick leave, because everyone needs time to rest, recharge, and come back at their best.
• Invest in Your Future: A 401(k) with a 100% company match on the first 5% of your salary.
• Peace of Mind: Disability and life insurance to help protect you and your family.
• Support for Growing Families: Twelve weeks of fully paid parental leave, in addition to your regular PTO.

Location: This is an in-person position based in Boston, Massachusetts, where you’ll work closely with our local team while collaborating with colleagues across Europe, Asia, and North America.