Product Support Analyst / Social Media Consultant

• Job Role: Product Support Analyst / Social Media Consultant
• Location: Menlo Park CA
• Duration: 12+ Months
• Work Timings: Night Shift Job

• Note : Looking for Entry level Young and passionate professionals who are well versed with social Media.

Duties and Responsibilities

• Develop deep knowledge within a complex product group
• Investigate and prioritize Advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
• Own tasks end-to-end until they are assigned to specialist.
• Discern product confusion from bugs, identify solutions, and advise the sales team/advertisers to accomplish the advertisers’ desired outcome
• Effectively and concisely communicate resolution (technical resolution, workarounds, or product confusion) to the sales team
• Partner with product support group specialists to identify solutions to advertising bugs and product confusion
• Facilitate a high-end customer experience related to support for advertising bugs

• Bachelor, Associate, or technical degree preferred (math, statistics, computer science, information systems, or similar)
  
• Ability to source and manipulate internal and external data sets
  
• 1-3 years of experience with product technical support
  
• Ability to think critically and problem-solve
  
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
  
• Work onsite (Menlo Park) from Monday through Friday
  
• Support a rotating, off-business hour’s on-call support schedule
  
• SQL proficiency
  
• Fluency in English
  

If you are interested then reply me back with the below information:

• Full Name:
  
• Primary Contact No & Email:
  
• Work Authorization(US Citizen, GC, EAD, H1B etc.):
  
• Current Location:
  
• Pay Rate($XX/hr):
  
• Updated Resume

Saurav Yadav

Sr. Technical Recruiter

eTeam, Inc. “ACCELERATED HIRES”

1001 Durham Avenue, Suite 201, South Plainfield, NJ 07080

Office : 732-318-3865 | Fax : 908-757-0800

Web: www.eteaminc.com