Product Support/ CVA Supervisor
We Build Better Communities
Be Part of the Hawthorne Difference!
Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.
Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).
If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.
Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.
POSITION SUMMARY: The Product Support Supervisor shall be responsible for driving services growth through leading and supporting the product support sales teams and the CVA Department. The incumbent is responsible for increasing customer satisfaction and parts and service sales volume, including the operations of the CVA Department, to levels consistent with our corporate strategic plan.
ESSENTIAL FUNCTIONS:
1. Manage the Product Support Sales Representatives (PSSR) at Hawthorne Power Systems and support other locations with corporate services growth initiatives for Marine, EPG, Industrial, AES and other segments.
2. Work closely with customers to support their needs and provide solutions. 3. Interface with Parts and Service teams on the implementation of all product support marketing and sales initiatives.
4. Engage with Caterpillar to develop go-to-market strategies.
5. Effectively supervise the PSSRs’ performance and their territory assignments.
6. Coach and develop PSSR's sales and customer service skills.
7. Manage quarterly PSSR scorecard and develop individual learning plans.
8. Develop annual product support sales targets and work with the respective teams to establish targets for each PSSR in alignment with corporate goals.
9. Gather, communicate and respond to market intelligence - develop solutions to counteract competitive activity and achieve business plan.
10. Coordinate and administer Caterpillar merchandising programs. Responsible for leveraging all of Caterpillar Parts and Service support programs to their fullest extent within the dealership.
11. Interface with the District Reps and Caterpillar in a way that optimizes their engagement and participation as it relates to supporting our goals.
12. Manage Caterpillar technology solutions to provide customers options for improved power management.
13. Work with Marketing to ensure we are actively marketing our programs and delivering Parts and Service products to our team and customers in a timely manner.
14. Oversees and direct all activities necessary to maintain a profitable and well-regarded CVA (Customer Value Agreement) operation.
15. Interfaces with customers. 16. Oversees the CVA technicians effectively by administrating performance reviews and disciplinary action when necessary.
17. Schedule performance and safety training for personnel within the department.
18. Support Product Support Sales Representative on proposals and customer relations.
19. Responsible for managing all projects within the CVA Department.
20. Provide support, when needed, to other departments within the Service Department.
21. Interfaces with the General Service Manager for preparing budgets, forecasting and promotional activities.
22. Will be sensitive to the needs the Sales Dept and Rental Division.
23. Will conduct any other duty deemed necessary by the General Service Manager and the Engine Business Manager.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
1. Must have minimum of ten years of product support experience in the industry.
2. At least three years supervisory experience.
3. Ability and willingness to travel overnight.
4. Must have ability to communicate clearly, both orally and in writing.
5. Must have excellent interpersonal and customer service skills.
6. Must have a positive attitude and be a self-starter.
7. PC skills required (EXCEL, Word, etc.)
8. Must have a valid California Class C Driver License.
9. Must be organized and a good planner.
10. Ability to set and meet goals.
11. Must maintain a high standard of ethics and integrity.
12. Must possess a “team leadership style”. Team approach to sharing ideas and to mentoring subordinates; one who leads by example and demonstrates appreciation of team inputs and accomplishments.
PHYSICAL DEMANDS:
1. Walking and moving about on foot often up and down stairs.
2. Handling: Seizes, helps or works with hands
3. Lifting: Raises or lowers miscellaneous paperwork
4. Reaching: Extends hands and arms in any direction
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Read computer and paperwork.
8. Talking: Communicating by phone and in person
9. Sitting: Sits at desk for long periods of time
10. Climbing: Climb on and off earthmoving machines/engines.
ENVIRONMENTAL:
1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in both office and outdoor environment.
3. Exposure: Foul odors, fumes and harsh substances.
HERE’S WHAT WE OFFER…
- Competitive Compensation
- A great work environment and culture
- Career growth and advancement opportunities
- Training
- Medical, Dental and Vision plans
- Medical Video Appointments available
- Health Savings Account available
- Paid Time Off (PTO) Pay
- 401(k) Plan + Company Matching
- Health and Dependent Care Flexible Spending Accounts
- Life & Accident Insurance
- Employee Assistance Programs
- Legal Plan
- Travel Assistance Plan
- Wellness Programs
- Referral Bonus Program
- Longevity Bonus Program
- Recognition Programs and much more
- Hawthorne CAT discounts
- Boot Reimbursement
- Tuition Reimbursement
- Company-Supplied Uniforms
- Advanced Technical Training
- Estimated Compensation $80,000 - $90,000 annually
Interested in joining the Hawthorne team? Check out our current available positions at:
ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D
Hawthorne Cat® Participates in E-Verify.
Skills
As published by greenhouse · 29 questions · 6 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (16)
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- Salary Expectations
- Date Available to Start
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- I have disclosed all information that is relevant and should be considered applicable to my candidacy for employment. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment, and must receive a negative result for illegal drug use before being permitted to commence work with the Company. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment medical examination after receiving a conditional offer of employment, and must meet the qualifications for the position, with or without reasonable accommodation, before being permitted to commence work with the Company. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment background check after receiving a conditional offer of employment to investigate my criminal background and other matters related to my suitability for employment. INITIALS:
- I hereby certify that the information given by me is true in all respects. I authorize the Company and its representatives to contact my prior employers and all others (with the exception of my current employer, only if I have marked "May we contact your present employer" on this applicable as "No") for the purpose of verification of the information I have supplied and release same from any liability resulting from the information released. I authorize, employers, schools and other persons named on this application to provide any information or transcripts requested. INITIALS:
- I understand employment with Company is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States. If employed, I understand that as a condition of employment that I may be required to agree to and sign a non-solicitation, non-disclosure, and/or other similar agreements. I also agree to notify the organization during the pre-employment process of any non-solicitation, non-disclosure, and/or other similar agreements that I may have already signed with current and former employers. I expressly understand and agree that, if employed, my employment, having no specified term, is based upon mutual consent and may be terminated at will, with or without cause, by either party (Company or me) without prior notice to the other, unless otherwise prohibited by law. I understand that no representation, whether oral or written, by any representative or agent of Company, at any time, can constitute an implied or express contract of employment. I further understand no representative or agent of Company has the authority to enter into an agreement for employment for any specified period of time or to make any change in any policy, procedure, benefit or other terms or condition of employment other than in a document signed by an authorized representative. I understand that the technical processing and transmission of the application, including my personal information, may involve (a) transmissions over various networks, including the transfer of this information to the United States and/or other countries for storage, processing and use by Company, its affiliates, and their agents; and (b) changes to conform and adapt to technical requirements of connecting networks and devices. Accordingly, I agree to permit such parties to make such transmissions and changes, and hereby provide the necessary consent for the same. INITIALS:
- State Specific Notices Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITIES. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. I certify that all of the above information is true and complete, and I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination regardless of the time elapsed before discovery. Note: An offer of employment is conditioned upon complying with Company's requirements including, but not limited to, signing a consent to conduct a background investigation. I AGREE, AND IT IS MY INTENT, TO SIGN THIS EMPLOYMENT APPLICATION BY CHECKING THE "I ACCEPT" BOX BELOW AND BY ELECTRONICALLY SUBMITTING THIS DOCUMENT TO COMPANY, I UNDERSTAND THAT MY SIGNING AND SUBMITTING THIS DOCUMENT IN THIS FASHION IS THE LEGAL EQUIVALENT OF HAVING PLACED MY HANDWRITTEN SIGNATURE ON THE SUBMITTED DOCUMENT. INITIALS:
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- Are you legally authorized to work in the U.S.?
- Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)? (if hired, verification will be required consistent with federal law.)
- Are you at least 18 years old?
- Have you worked for this Company before?
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- If you provided a phone number, do you consent to receiving follow-up communication via text message (or SMS message) regarding your application status?
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Written answers (6)
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