Product Support Engineer Intern

Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries, many of which are in the Fortune Global 500. Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years.

Ready to build something that matters?

This is not your traditional support job where you spend every day buried in tickets. As part of our Product Division, this role is the critical connection between our customers and our Product team for Katalon's quality management platform — and the work you do directly shapes how the product evolves.

Our Product Support Engineer Team is empowered with AI tools — and we build our own AI tools — to improve the support experience and help our customers faster. This role is a unique combination of customer-facing work and software engineering, with a direct line into product development.

As a Product Support Intern, you'll sit at the intersection of customer success and product. You'll help real customers solve real problems while turning what you learn from them into real impact on the roadmap. Every conversation you have, every pattern you spot, and every tool you help build feeds back into making the product better..

• Work directly with customers to understand, troubleshoot, and resolve their technical issues

• Serve as the voice of the customer within the Product Function — surfacing insights, friction points, and feature requests to the Product team

• Use AI-powered tools to diagnose problems and respond to customers faster

• Contribute to building and improving our in-house AI support tools

• Identify recurring pain points and help design solutions that prevent them — and inform product decisions that fix them at the source

• Collaborate closely with Product and Engineering teams to translate customer feedback into product improvements

• Develop and maintain a vast knowledge of our products and services, and contribute to our FAQ and support article knowledge base

• Is currently pursuing a degree in Computer Science, Engineering, or a related field (or has equivalent practical experience)

• Has strong problem-solving skills and a genuine curiosity about how things work

• Has basic programming experience in any language and a willingness to learn

• Has excellent written and verbal communication skills in English

• Has the ability to learn and understand new and emerging technologies

• Is patient, empathetic, and able to listen to customers and provide excellent service and support

• Is interested in AI and how it can transform customer support and product development

Nice to Have

• Experience with software test automation tools such as Selenium, Playwright, Cypress, Katalon Studio, Postman, or Robot Framework

• Experience with scripting or automation

• Familiarity with AI tools, APIs, or LLMs

• Previous customer-facing or support experience

• Interest in the software testing and quality assurance field

• Real projects. Real ownership. No coffee runs. No photocopying. You'll contribute to work that actually matters.

• Learn from experts. Work alongside experienced professionals who genuinely enjoy mentoring.

• Grow faster. Receive regular feedback, ask questions freely, and learn through doing.

• Meet amazing people. Collaborate across teams and build meaningful connections.

• Get paid while you learn. Competitive monthly internship allowance.

• Experience global SaaS. Discover how a fast-growing tech company builds products used by teams around the world.

We keep things simple.

1. Apply 📄
Submit your CV.

2. Video Interview 🎥
Record short answers so we can get to know you beyond your resume.

3. HR Interview 💬
Let's talk about your interests, goals, and whether we're a good fit for each other.

4. Panel Interview 🤝
Meet your future teammates and hiring manager through a collaborative discussion and role-related assessment.

5. Welcome to Katalon! 🎉
Complete onboarding and start building with us.

Katalon is proud to be an equal opportunity employer. We celebrate diverse perspectives, backgrounds, and experiences because great ideas come from people who think differently. We hire based on talent, potential, and passion—nothing else.