Product Support Engineer

Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world’s leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.

We light the world’s most beautiful spaces

Position Summary:

The Product Support Engineer bridges the gap between Engineering, Sales, and our Customers by translating complex engineering data and real-world field feedback into world-class technical marketing collateral by combining hands-on technical validation with strategic content management, this role ensures our sales partners, specifiers, and installers have the exact technical tools, and knowledge they need for success.

Essential Duties and Responsibilities:

· High-Level Technical Support: Provide key customers with technical assistance related to product features, complex field issues, and specifications.

· Technical Content Creation: Draft, update, and format technical marketing documents, including specification sheets, installation manuals, demo keys, and sell sheets.

· Field-to-Marketing Feedback Loop: Incorporate real-world "field learnings" and usability feedback into existing technical documentation and product guides.

· Hands-on Validation: Perform product test installations and collaborate with contractors to optimize installation instructions before release.

· Sales & Channel Enablement: Assist in creating technical guides, cheat sheets, and internal training documentation to empower customer-facing teams.

· Digital Asset Management: Manage the company website, including the creation of new product pages, content updates, filter management, and content tree structure optimization.

· Trade Show Coordination: Oversee technical trade show logistics, including test installations and attention to schedules.

· Cross-Functional Collaboration: Gather customer feedback on product samples to collaborate with internal teams on potential customizations and business cases. Field Service Support: Visit project sites using discretion to assess technical issues and help remedy issues as appropriate.