Product Support Engineer
Posted Updated
Salary: £35,000 - 35,000 per year
Requirements:- Commercial experience in application or software support
- Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, and SQL Server
- Strong problem-solving and analytical skills
- Excellent communication skills, including the ability to explain technical concepts to non-technical people
- High attention to detail and strong organisational skills
- Self-motivated with a willingness to learn
- Knowledge of Agile, DevOps, and the software development lifecycle is highly desirable
- Understanding of APIs is highly desirable
- Experience with tools such as Postman or XMLSpy is highly desirable
- Familiarity with Visual Studio, Azure DevOps, and Git is highly desirable
- Provide technical support and resolve application issues within agreed SLAs
- Troubleshoot and manage client tickets from start to resolution
- Work closely with stakeholders, analysts, and developers
- Communicate clearly with clients and deliver excellent customer service
- Gather requirements for system changes and support their delivery
- Test, document, and support application updates
- Assist with debugging and implementing improvements
- Contribute to team development and continuous improvement initiatives
- Azure
- C#
- DevOps
- Git
- Support
- JSON
- JavaScript
- Postman
- SQL
- Visual Studio
- Cloud
More:
We are recruiting for a Product Support Engineer to join our team in a hybrid role based in Fareham, Hampshire, with a salary of £35,000 plus benefits. This is an opportunity to support business-critical applications, work collaboratively with clients and developers, and develop your skills in a supportive environment with training provided and opportunities for career progression.
last updated 36 week of 2026