Product Support Engineer((SymmetricDS / Metl))

Jump Mind – Symmetric DS Support Engineer

• Manage the resolution of incoming tickets to the queue for JumpMind support within defined SLAs.

• Provide technical consultation and advisory to partner teams on JumpMind products (e.g., JumpMind Commerce, Symmetric DS & Metl).

• Work with the various stakeholders as well as audit and compliance teams to support risk assessments, audits, and reviews Job Requirement.

• Strong organizational skills, excellent interpersonal skills, team player, and ability to clearly document risk and controls.

• Motivated self-starter with ability to work independently, adapt to changing priorities, handle multiple assignments and adhere to strict guidelines

• Communicates clearly and succinctly whether in oral or written form; effectively communicates in a variety of settings - formal and informal; attentive and active listener; straightforward and composed

• Educational Qualification: At least Bachelor’s degree in engineering or equivalent