Product Support Executive
About the Role
Stutzen Corporates Private Limited is looking for enthusiastic and customer-focused Product Support Executives to join our team in Sivakasi.
The ideal candidate will be responsible for assisting customers/users with product-related queries, understanding their issues, providing appropriate solutions, and coordinating with internal technical teams whenever required.
This is a good opportunity for freshers and candidates with up to 2 years of experience who are interested in customer support, product support, and IT/software products.
Key Responsibilities
- Provide product support to customers through phone, email, chat, and other communication channels.
- Understand customer queries and provide clear and accurate solutions.
- Assist customers in understanding and using product features and functionalities.
- Identify, troubleshoot, and resolve basic product-related issues.
- Record and maintain customer queries, issues, and resolutions.
- Escalate technical or complex issues to the appropriate internal team.
- Coordinate with development/technical teams to ensure timely issue resolution.
- Follow up with customers to ensure their issues are completely resolved.
- Maintain a professional, positive, and customer-friendly approach.
- Collect customer feedback and share relevant insights with the internal team.
- Prepare and maintain support reports when required.
- Continuously learn about product updates, features, and processes.
Required Skills
- Good communication and interpersonal skills.
- Good English communication skills – written and verbal.
- Basic knowledge of computers and software applications.
- Good problem-solving and analytical ability.
- Ability to understand customer requirements and explain solutions clearly.
- Willingness to learn new software products and technologies.
- Ability to work independently as well as with a team.
- Good time-management and multitasking skills.
- Basic knowledge of MS Office / Google Workspace is preferred.
Educational Qualification
- Any Graduate can apply.
- Candidates from BCA, B.Sc Computer Science, B.Com, BBA, BA, or other relevant disciplines are welcome.
- Freshers are encouraged to apply.
Experience
- Freshers: Eligible
- Experienced: 1–2 years in Product Support, Customer Support, Technical Support, Software Support, or a similar role.
Compensation
During Training / Probation
- Freshers: ₹7,000 per month
- Candidates with 2 years' experience: ₹10,000 per month
After Training / Probation
- Salary Package: ₹25,000 per month
Final salary and confirmation will be based on performance and company policy.
Why Join Stutzen?
- Opportunity to work in an IT/technology environment.
- Structured product and process training.
- Opportunity to develop customer-support and technical-support skills.
- Exposure to software products and real-world customer requirements.
- Career growth opportunities based on performance.
Ideal Candidate
We are looking for candidates who are patient, customer-focused, eager to learn, good at communication, and interested in building a career in Product/Customer Support.
If you are a fresher or have up to 2 years of experience and are looking for an opportunity to start or grow your career in IT Product Support, we would love to hear from you.