Product Support Intern

DIVERSITY HIRING FOR THIS ROLE

Role Overview

We are looking for a Product Support Intern to assist customers and internal teams with product-related queries, issue identification, troubleshooting, and day-to-day product operations. The role provides exposure to product support, processes, troubleshooting, and product analysis.

Key Responsibilities

● Provide first-level support for product and application-related queries.

● Understand user issues, reproduce problems, and identify possible root causes.

● Log, track, and follow up on product issues and bugs.

● Coordinate with Product, Engineering, Support, and Operations teams for issue resolution.

● Maintain proper documentation of recurring issues, resolutions, and FAQs.

● Monitor product-related tickets and ensure timely follow-up.

● Assist in testing fixes and validating product enhancements.

● Analyse user feedback and identify recurring product issues.

● Support preparation of product reports and operational dashboards.

● Prepare training material and knowledge base content for new features and product releases.

● Escalate critical or unresolved issues to the appropriate team.

Requirements

Required Skills

● Good communication and problem-solving skills.

● Basic understanding of web/mobile applications.

● Ability to understand and document business and technical issues.

● Basic knowledge of Excel/Google Sheets.

● Basic knowledge of SQL, APIs, or Postman is an advantage.

● Good attention to detail.

● Willingness to learn product, technology, and business processes.

Preferred Skills

● Basic understanding of JIRA or any ticketing system

● Exposure to software testing or QA.

● Understanding of fintech/NBFC products and processes is a plus.

● Basic analytical and troubleshooting skills.

What You Will Learn

● End-to-end product support processes.

● Issue management and root-cause analysis.

● Product testing and release validation.

● Working with Product, Technology, QA, and Business teams.

● Customer/user journey and product improvement processes.

Qualifications

Bachelor's degree in any relevant discipline. Students/fresh graduates with strong analytical and communication skills are encouraged to apply.

Key Performance Areas

● Ticket/issue resolution turnaround time

● Accuracy of issue identification

● Quality of documentation

● Follow-up and coordination

● User satisfaction and issue closure

Benefits

SarvaGram is on a mission to revolutionize financial services for millions in rural India. We're building the nation's first data-driven platform that combines cutting-edge technology with a human touch to unlock financial possibilities for underserved households.

This is your chance to be at the forefront of innovation. Join us and:

• Shape the future of FinTech: We're not just building a product, we're creating a new category. Be a part of defining the future of financial inclusion for rural India.

• Embrace a high-growth, high-impact environment: This is a non-linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale.

• Tackle real-world challenges: Apply your skills to solve critical problems and directly empower rural communities.

• Craft solutions that touch lives: Develop innovative products used by diverse household members, each with unique needs

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