Product Support Manager, Industrial Tools
Posted Updated
Description
Job Purpose
A Herc Product Support Manager will drive revenue within their designated territory by developing business relationships and providing customer solutions for our industrial and commercial focused customers tool rental needs. They are subject matter experts and consultants for internal and external customers in the application of our tool fleet of pneumatic, electric, hydraulic, specialty welding, hoisting, lighting, and ventilation product lines. They shall also provide consultant expertise, building solutions for integrated onsite and mobile tool rooms as part of the ProResources division of the company.
What you will do...
- Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
- Increase ProResources brand revenue contribution within assigned geographic area
- Create and implement strategic sales plan to increase revenue
- Work with internal region staff to drive results on targeted sales strategies
- Analyze market data and opportunities to ensure proper strategy alignment and identify new opportunities for growth
- Assist with the preparation and negotiations of contract bidding and renewals
- Create and deliver customer educational presentations
- Assist Division and Region with product specific fleet management
- Create tool room solutions, coordinate mobilization, and perform on-site meetings.
- Coordinate marketing efforts to increase internal and external brand awareness
- Support all team members
- Learn and follow all company procedures and protocols
Requirements
- Bachelor’s degree preferred
- 5 years of outside sales experience within the industrial tools and/or rental industry
Skills
- Proficient in Microsoft Word and Excel
- Strong verbal and written communication
- Excellent interpersonal and customer service skills
- Reliable and detail-oriented
- Follows up with customers promptly
- Adapts quickly to new environments
- Skilled at multitasking and project coordination
- Responsive to changing business needs