Product Support Manager
Posted Updated
Description
Job Description:
- Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
- Basic-to-strong Python coding skills and comfort reading/debugging existing code.
- Ability to set up a local development and testing environment from documentation.
- Ability to reproduce reported product issues, review logs/errors, and identify likely root causes.
- Familiarity with Git, APIs, databases, and automated testing.
- Comfortable using LLM coding tools such as Codex and Claude Code to understand a codebase, troubleshoot issues, and create or validate fixes.
- Self-driven problem solver who can investigate unfamiliar issues independently and communicate findings clearly.