Product Support Sales Representative I
Primary Function
The Product Support Sales Representative I promotes and profitably sells after-market services including, but not limited to parts, repair services, planned maintenance, total maintenance and repair, and on-site maintenance to all product users through planned customer contact within an assigned territory.
Essential Duties
Drive Aftermarket Sales Growth
Increase parts, service, repair, PM, and TMR sales within assigned territory
Proactively sell service work, maintenance agreements, and repair solutions
Generate and support sales of maintenance and repair agreements
Identify and communicate other opportunities for new, used and rental depts. in addition to parts and service.
Utilize promotions, campaigns, and product support programs to grow revenue
Identify upsell opportunities from inspections and completed service work
Customer and Territory Management
Maintain regular contact with existing customers and develop new accounts
Follow up on new engine deliveries for customers on boarding specific to CVA, Connectivity and Digital technology.
Service PM customers and assigned accounts in accordance with company guidelines
Build strong relationships to ensure customer satisfaction and retention
Address customer concerns and resolve complaints per company policy
Maintain knowledge of territory equipment population, sales history, and competitive activity
Keep customers informed of product support / promo programs and offerings
Quoting, Sales Support, and Reporting
Prepare accurate repair estimate requests and develop customer quotes
Obtain required approvals for estimates prior to presenting to customers
Support Parts, Service, and Operations teams in quote development and delivery
Maintain accurate CRM data including call reports, schedules, and customer activity
Track quoted versus sold jobs and identify follow-up opportunities
Submit expense reports and commission worksheets accurately and on time
Prepare for management reviews and ensure system accuracy
Coordination, Market Knowledge, and Compliance
Communicate territory activity, sales leads, and opportunities to internal teams
Keep management informed of ongoing product support activities
Participate in technical and sales training to improve product knowledge
Maintain professional appearance and represent the company appropriately
Safeguard company property and maintain customer confidentiality
Support training of entry-level representatives and assist with events
Maintain compliance with company policies, safety standards, and workplace expectations
Minimum Requirements
Education
High school graduate; bachelor’s degree in business or marketing field preferred.
Work Experience
1-5+ years technical or sales related background. Preferably in power generation industry.
Physical
Must be able to clearly communicate by telephone and in-person with customers.
Must be able to present business information on a one-on-one or group basis.
Must have energy and stamina to work extended daily hours, usually averaging 9 – 10 hours.
Other
Valid state driver’s license with an acceptable driving record and ability to travel daily to customer locations.
Proficient in PC applications with experience using Microsoft Outlook and Office products.
Demonstrate excellent customer service skills.
Possess intermediate proficiency in word processing, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint.
This job description is not intended to be all inclusive. Your supervisor may request and assign you similar duties. Any major modifications to this job require Human Resources approval.