Product Support Sales Representative (PSSR)

Overview:

The Product Support Sales Representative (PSSR) will be responsible for improving the business success of our customers through face-to-face contact and knowledge of their operation and needs. The primary objective of the PSSR is to build relationships and establish a true partnership that will make our customers more successful by anticipating and/or recognizing their needs and supplying parts, small equipment and setting up service for their equipment. This position will be based out of Minot, ND.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the coverage, retention, development, and customer satisfaction within your assigned territory
• Responsible for selling parts, service, and small whole goods within your assigned territory
• Utilize CRM program to track customer visits, prepare quotes, and organize
• Work with the PSSR Manager to develop territory and promote General Equipment and Supplies
• Work with parts department, service department and territory salesman to keep customers up and running efficiently
• Identify new customers within assigned territory to promote GES
• Perform the necessary functions required for machine or equipment service and/or parts quotes i.e. undercarriage evaluations, G.E.T evaluations, fit ups, record keeping, and recommendations
• Attend educational and training programs covering company policies, department objectives, products services and programs, professional salesmanship and personal growth
• Responsible for keeping accurate expense records and submitting them weekly
• Ability to balance the business needs and goals of the company while looking out for the best interests of our customers

Job REQUIREMENTS:

• Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative
• A background in construction, aggregate and/or heavy construction equipment is recommended but not required
• Minimum of 2 years’ experience in sales, service, heavy construction or product support
• An above average computer comfort level and willingness to learn Microsoft Word, Excel, Outlook, CRM program and GES business software
• Requires a valid driver’s license and the ability to maintain an insurable driving record
• Must have a positive mental attitude
• Must have excellent customer service skills, both internal and external customers
• Be personable, highly motivated, reliable, ethical, and able to adapt to all forces around them, customers, suppliers, coworkers, and manufacturers.
• Attain short and long-term objectives through good time management and planning
• Strong interpersonal skills and oral/written communication skills
• Organizational skills with ability to effectively manage multiple projects
• Training to develop an expertise in all areas of GES products offered

Pay Scale: $90,000 + no cap on total sales or income

BENEFITS:

• Health
  • FSA
  • HSA w/ Employer Contributions
• Dental
• Vision
• Life / AD&D / Critical Illness
• 401k + Company Match
• PTO Accrual
• Paid Holidays
• Prescription Safety Glass Reimbursement
• Safety Boot and Cold Weather Gear Reimbursement
• Employee Assistance Program
• Uniform/Clothing Allowance
• Employee Events
• Sponsorships
• Additional Job-Related Education and Trainings
• Short/Long Term Disability – Employer Paid

NATURE AND SCOPE OF JOB:

• Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching
• Requires the ability to lift up to 75 on a frequent basis
• The PSSR must live within the boundaries of the branch territory and daily travel is a requirement

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.