Product Support Senior Software Engineer
NewProduct Support Senior Software Engineer
Mandatory skills/ knowledge:
- Min 4 - 6 years’ experience in FileNet Administration.
- 5.x, 5.2.2, 5.5 File Net P8 Process Engine (PE); File Net P8 Content Engine (CE); Content Navigator, IBM Business Automation Workflow (BAW) Experience in designing, implementing and supporting IBM FileNet ECM systems.
- Having Knowledge on FileNet API’s.
- Manage, maintain and support hardware and software configurations
- Experience in installation, configuring, upgrade, migration and supporting FileNet P8 in an enterprise environment
- Diagnoses, isolates and debugs software problems and performs problem resolution in a timely manner, including opening and monitoring trouble tickets with vendor when necessary.
- Experience on development to work on workflow modifications and small changes
- Monitors ECM system performance and takes corrective action to optimize usage of system resources, consulting with IT staff on application design, implementation, or maintenance issues
- Capacity and availability of the FileNet WAS environment
- FileNet Certification (FCP) - preferred
Preferred skills and knowledge
- Should have knowledge about all FileNet configurations, integrations, Migration and upgrade knowledge.
- Good to Have Knowledge on FileNet API’s.
- Good to Have programming Skill like JAVA and MAVEN
- Good experience in Websphere Application Server V6.x, 7.X, 8.X and 9.X
- Well versed with Database concepts.
- Working knowledge of OS - AIX, Linux, WIN
- Must have worked in a Customer facing environment
- Strong communication skills
- Should have strong troubleshooting skills.
- Exp in moving applications from on prem to cloud.
- Exp in supporting applications on cloud. SaaS model.
Attitude :
- Open for short and long term travel
- Open to learn new technologies etc.