Product Support Specialist
Duties and Responsibilities:
- Responds to and resolves dealer questions and/or problems in a professional manner. Accurately documents each call-in computer system.
- Gathers data for Quality Assurance and Warranty departments.
- Maintains current knowledge of Kawasaki’s product line and quickly learns all technical information on new products.
- Researches diagnostic procedures. Assists dealer technicians with diagnostic procedures.
- Assists in improving Kawaski dealer relations by providing solid customer service and expert technical knowledge.
- Authorizes warranties. Determines whether technical problem will be covered by Kawasaki warranty.
- Provides additional coverage where appropriate to increase customer satisfaction and loyalty.
Qualifications:
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must exhibit excellent oral and written communication skills.
- Strong customer service skills required.
- Must demonstrate the ability to successfully prioritize and organize multiple, competing tasks.
- Must be extremely detail and deadline oriented.
- Must bring energy and enthusiasm to group or team efforts.
- Must be able to collaborate with other departments to provide an outcome that is beneficial to Kawasaki, dealers and customers.
- Kawasaki dealership technician and service management experience is preferred, but not required.
- Must maintain valid Motorcycle License
- Must exhibit calm under pressure especially when trying to solve difficult technical questions and/or problems.
- Must also demonstrate patience in problem situations.
- Must maintain a satisfactory attendance level.
- Must have an understanding of Microsoft's Word and Excel software. Keyboarding/typing skills required and must be able to learn to use various software programs in order to successfully perform the job.
- Extended travel, up to several weeks at a time may be required.
Education and Experience:
High school diploma or general education degree (GED) is mandatory; and ten+ years of dealership service department related experience and/or training; or equivalent combination of education and experience.
Salary: $75,000 - $80,000
To support your health and wellness goals, Kawasaki provides a comprehensive benefits program dedicated to the well-being of our employees and their families.
What we offer:
- Competitive salary based on experience
- Medical, Dental, Vision and Pet insurance
- 401(k) match
- Life and Disability benefits
- Generous PTO policy
- Up to 12 paid company holidays
- Employee discounts on Kawasaki products
KMC is an Equal Opportunity Employer; employment with KMC is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.