Product Support Specialist _L2 (Cybersecurity)

Were looking for an experienced L2 Technical Support Specialist who enjoys solving complex technical challenges, thinking beyond documented solutions, and delivering excellent customer support.

What we’re looking for:
2+ years of technical support experience, with strong L2 expertise
Hands-on experience in cybersecurity, backup amp; recovery, disaster recovery, endpoint security, or DLP
Strong troubleshooting and problem-solving skills
Knowledge of networking, operating systems, virtualization, and Microsoft 365
Excellent communication and customer-handling skills
A team player with strong ownership and a customer-first mindset
Relevant industry or vendor certifications will be an added advantage.